24/7 Data Center Operations Lead — Incident Response

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 420,000 - 700,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Mandaluyong, Metro Manila, seeks a Global Facility Operations Center Shift Lead to act as the senior on-shift resource, ensuring operational excellence, incident response, and technical triage in a 24/7 mission-critical environment.

You will perform hands-on monitoring and serve as SME and escalation point without direct personnel management. The role involves coordinating with internal and external stakeholders, driving timely issue resolution, and

Qualifications

• 2–3 years of experience in a 24/7 NOC/shift lead role.
• Proven background in customer service or technical support with uptime focus.
• Knowledge of BMS systems.
• Knowledge of data center infra (AC power, UPS, HVAC).
• Strong verbal and written communication; escalation handling.

Responsibilities

• Deliver Tier I support for Data Center operations and networking incidents.
• Act as escalation point for junior analysts during live operations.
• Monitor alarms, network systems and infra tools to triage events.
• Coordinate with cross-functional teams to escalate critical events.
• Document incidents, maintenance, and problems in internal systems.
• Adhere to KPIs and SLAs, and support post-incident analysis.

Skills

NOC Shift Lead

Customer service

Technical problem-solving

Incident management

Communication

Job description

IBEX Global Solutions (Philippines) Inc. in Mandaluyong, Metro Manila, seeks a Global Facility Operations Center Shift Lead to act as the senior on-shift resource, ensuring operational excellence, incident response, and technical triage in a 24/7 mission-critical environment.

You will perform hands-on monitoring and serve as SME and escalation point without direct personnel management. The role involves coordinating with internal and external stakeholders, driving timely issue resolution, and