24/7 Command Center Analyst - Incident Response & Support

ibex; Mandaluyong; On-site; PHP 334,800 - 446,400; Full time

Job summary

ibex is seeking a Global Command Center Analyst II in Mandaluyong, Philippines, responsible for monitoring Data Center infrastructure and providing customer service. This shift-based role requires 2-3 years of experience in network operations and excellent communication skills.

Key responsibilities include troubleshooting network issues, obtaining feedback from customers, and ensuring incident tracking is updated in real-time. The ideal candidate will possess advanced network experience along with the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 2-3 years of experience in a 24/7 Network Operation Center or equivalent.
• Excellent written and oral communication skills.
• Experience with Data Center operations or engineering.

Responsibilities

• Provide Tier I network and customer service support.
• Participate in the weekly on-call schedule.
• Generate internal and external customer notifications.

Skills

Customer service skills

Network troubleshooting

Communication skills

Ability to multi-task

Tools

Microsoft Office Suite

Visio

Job description

ibex is seeking a Global Command Center Analyst II in Mandaluyong, Philippines, responsible for monitoring Data Center infrastructure and providing customer service. This shift-based role requires 2-3 years of experience in network operations and excellent communication skills.

Key responsibilities include troubleshooting network issues, obtaining feedback from customers, and ensuring incident tracking is updated in real-time. The ideal candidate will possess advanced network experience along with the ability to manage multiple tasks in a fast-paced environment.