Onsite Command Center Analyst: Incident & Monitoring

Questronix Corporation; Philippines; On-site; PHP 334,800 - 446,400; Full time

Job summary

A technology services provider is seeking candidates in the Philippines for a role involving monitoring and reporting on system availability and performance. Applicants should possess strong analytical, problem-solving, and customer service skills. The position requires a Bachelor's degree in IT or a related field, with fresh graduates welcome to apply. The role will be fully onsite in Ortigas and may involve shifting schedules.

Qualifications

• Strong analytical and planning skills.
• Excellent problem-solving skills.
• Must possess above average customer service skills.

Responsibilities

• Escalate alarms based on agreed escalation matrix.
• Monitor and report availability and performance daily.
• Open incident record when event trend is visible.

Skills

Analytical skills

Communication skills

Problem-solving skills

Customer service skills

Attention to detail

Education

Bachelor's degree in IT or related field

Job description

A technology services provider is seeking candidates in the Philippines for a role involving monitoring and reporting on system availability and performance. Applicants should possess strong analytical, problem-solving, and customer service skills. The position requires a Bachelor's degree in IT or a related field, with fresh graduates welcome to apply. The role will be fully onsite in Ortigas and may involve shifting schedules.