24/7 Data Center Incident & Support Analyst II

Ibex; Manila; On-site; PHP 390,600 - 558,000; Full time

Job summary

Ibex is seeking a Global Command Center Analyst II to monitor Data Center infrastructure and provide exceptional customer service. The role involves troubleshooting and incident management, ensuring high operational standards while working a rotating shift schedule.

Candidates should have 2-3 years of relevant experience in network operations or technical support and be able to communicate effectively with team members and customers. Advanced knowledge of Data Center systems is essential.

Qualifications

• 2-3 years of experience in a 24/7 Network Operation Center.
• Strong written and oral communication skills.
• Advanced network experience with a troubleshooting background.

Responsibilities

• Provide Tier I network and customer service support.
• Triage and action incoming phone calls and emails.
• Document incident and maintenance details in near real-time.

Skills

Customer service

Troubleshooting

Communication skills

Network operations

Data Center operations

Multi-tasking

Tools

Microsoft Operating Systems

Office Suite

Visio

Job description

Ibex is seeking a Global Command Center Analyst II to monitor Data Center infrastructure and provide exceptional customer service. The role involves troubleshooting and incident management, ensuring high operational standards while working a rotating shift schedule.

Candidates should have 2-3 years of relevant experience in network operations or technical support and be able to communicate effectively with team members and customers. Advanced knowledge of Data Center systems is essential.