Call Center Operations Leader

ibex; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ibex in the Philippines is seeking an Operations Manager to oversee non-exempt work groups, assign tasks, monitor attendance, and contribute to performance appraisals in line with company policies.

You will manage team leaders, ensure service levels, build client relationships, and drive process improvements while aligning with corporate guidelines. This role requires on-site presence at Cyberpark and readiness to start ASAP.

Qualifications

• Bachelor's degree preferred.
• At least 2 years of experience as an Operations/Program Manager.
• Experience in a BPO managerial capacity preferred.
• Willing to work on-site at Cyberpark site.

Responsibilities

• Supervise team leaders and representatives to meet performance and quality targets.
• Maintain productivity and service level goals at all times.
• Develop team leads to ensure top performance.
• Handle staffing and hiring.
• Provide subject matter expertise to the team.
• Communicate process and client changes promptly.

Skills

Communication

Customer service

Leadership

Organizational skills

Management skills

Performance motivation understanding

Education

Bachelor's degree (any field)

Job description

ibex in the Philippines is seeking an Operations Manager to oversee non-exempt work groups, assign tasks, monitor attendance, and contribute to performance appraisals in line with company policies.

You will manage team leaders, ensure service levels, build client relationships, and drive process improvements while aligning with corporate guidelines. This role requires on-site presence at Cyberpark and readiness to start ASAP.