Strategic Call Center Operations Leader

Ibex; Manila; On-site; PHP 1,537,515 - 2,460,024; Full time

Job summary

Ibex is searching for an Operations Manager in Manila, Philippines, responsible for the functional supervision of a non-exempt work group. The ideal candidate will manage team performance, maintain client relationships, and ensure optimum productivity, requiring at least 2 years of experience in a BPO setting.

The role demands excellent communication, leadership, and organizational skills, alongside a Bachelor's degree. Join us and lead a dynamic team while ensuring quality service delivery.

Qualifications

• Minimum of 2 years of experience as an Operations/Program Manager in BPO setting.
• Up to date management skills and understanding of employee motivation.
• Understanding of key performance indicators.

Responsibilities

• Manage the performance of the team leaders and their representatives.
• Ensure optimum productivity and service level goals are maintained.
• Maintain an excellent working relationship with clients.
• Monitor, measure, report & analyze data to improve call centre performance.
• Responsible for staffing and hiring.

Skills

Excellent communication skills

Strong Customer Service skills

Excellent Leadership and Interpersonal skills

Effective organizational skills

Time management skills

Education

Bachelor’s degree (any field)

Job description

Ibex is searching for an Operations Manager in Manila, Philippines, responsible for the functional supervision of a non-exempt work group. The ideal candidate will manage team performance, maintain client relationships, and ensure optimum productivity, requiring at least 2 years of experience in a BPO setting.

The role demands excellent communication, leadership, and organizational skills, alongside a Bachelor's degree. Join us and lead a dynamic team while ensuring quality service delivery.