1st Line Support Engineer

MicroSourcing International; Quezon City; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Hybrid work model

Career growth opportunities

Inclusive team culture

Job summary

MicroSourcing in the Philippines seeks a 1st Line Support Engineer to join our hybrid team at Global One, Eastwood City. You will be the first contact for IT issues, delivering timely incident resolution and user support across Windows and Apple environments.

Responsibilities include administering Office 365, Active Directory, and Microsoft Entra, plus server management and remote troubleshooting. A shift schedule and strong customer service mindset are essential to thrive in our fast-paced IT

Qualifications

• At least 4 years of hands-on IT service desk experience.
• Proven Office 365 administration, Active Directory, and Microsoft Entra experience.
• Experience with server management and basic troubleshooting; comfortable with shifting schedules.

Responsibilities

• Provide first-level technical support to end-users and resolve incidents promptly.
• Serve as the initial contact for IT issues and deliver strong customer service.
• Administer and support Office 365, AD, and Microsoft Entra.
• Manage and troubleshoot servers across Windows and macOS.
• Resolve issues using remote support tools across platforms.

Skills

IT service desk

Office 365

Active Directory

Microsoft Entra

Windows OS

Apple OS

Remote support

Communication skills

Time management

Education

Bachelor's degree in Information Technology / Computer Science

Tools

Office 365

Active Directory

Microsoft Entra

Remote support tools

Windows OS

macOS

Job description

Discover your 100% YOU with MicroSourcing!

Position: 1st Line Support Engineer

Location: Global One, Eastwood City

Work setup & shift: Hybrid | Shifting schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a 1st Line Support Engineer, you will:

• Provide first-level technical support to end-users, ensuring the timely resolution of incidents and service requests.
• Act as the first point of contact for IT-related issues, delivering excellent customer service and supporting the IT infrastructure.
• Administer and support Office 365, Active Directory, and Microsoft Entra (formerly Azure AD).
• Manage and troubleshoot servers alongside Windows and Apple operating systems.
• Resolve issues effectively using remote support tools across various platforms.

What You Need

Non-negotiables

• At least 4 years of hands-on experience in IT service desk operations.
• Proven experience in Office 365 administration, Active Directory management, and Microsoft Entra.
• Experience with server management and basic server troubleshooting.
• Proficiency in Windows and Apple operating systems, along with remote support experience.
• Willingness to work in a shifting schedule.

Preferred Skills/expertise

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Basic understanding of networking concepts (e.g., TCP/IP, VPN).
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Customer-focused mindset with the ability to prioritize tasks and manage time effectively.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply