1st Line Support Engineer

MicroSourcing International; Metro Manila; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a 1st Line Support Engineer to deliver frontline IT support for end-users in a hybrid role based at Eastwood City. You will handle incidents and service requests, and support Office 365, Active Directory, and Entra in a Windows/Mac environment.

Ideal candidates have 4+ years in IT service desk, strong communication, and a customer-centric mindset. The role offers competitive rewards and growth within an inclusive team.

Qualifications

• 4+ years in IT service desk operations.
• Experience with Office 365 administration and AD management.
• Experience with server management and basic troubleshooting.
• Proficiency with Windows and macOS, plus remote support.
• Willingness to work in shifting schedule.

Responsibilities

• Provide first-level technical support to end-users and resolve incidents
• Act as the first point of contact for IT issues and maintain service levels
• Administer and support Office 365, Active Directory, and Entra
• Manage and troubleshoot servers across Windows and Apple OS
• Resolve issues using remote support tools across platforms

Skills

IT service desk

Office 365

Active Directory

Microsoft Entra

Windows

macOS

Remote support

Customer service

Shift work

Education

Bachelor's degree in IT/CS

Tools

Office 365 Admin

AD management

Azure AD Entra

Job description

Discover your 100% YOU with MicroSourcing!

Position: 1st Line Support Engineer

Location: Global One, Eastwood City

Work setup & shift: Hybrid | Shifting schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a 1st Line Support Engineer, you will:

• Provide first-level technical support to end-users, ensuring the timely resolution of incidents and service requests.
• Act as the first point of contact for IT-related issues, delivering excellent customer service and supporting the IT infrastructure.
• Administer and support Office 365, Active Directory, and Microsoft Entra (formerly Azure AD).
• Manage and troubleshoot servers alongside Windows and Apple operating systems.
• Resolve issues effectively using remote support tools across various platforms.

What You Need

Non-negotiables

• At least 4 years of hands-on experience in IT service desk operations.
• Proven experience in Office 365 administration, Active Directory management, and Microsoft Entra.
• Experience with server management and basic server troubleshooting.
• Proficiency in Windows and Apple operating systems, along with remote support experience.
• Willingness to work in a shifting schedule.

Preferred Skills/expertise

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Basic understanding of networking concepts (e.g., TCP/IP, VPN).
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Customer-focused mindset with the ability to prioritize tasks and manage time effectively.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply