1st Line Support Engineer

MicroSourcing International; Manila; Hybrid; PHP 391,000 - 725,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Above-market pay

Flexible hybrid work

Job summary

MicroSourcing is seeking a 1st Line Support Engineer in Manila to deliver first-line IT support and ensure timely incident resolution. This role reports to the IT team and operates in a hybrid work setup with shifting schedules.

You will manage Office 365, Active Directory, and Microsoft Entra, troubleshoot servers on Windows and Apple platforms, and provide remote support to end-users while maintaining excellent customer service.

Qualifications

• At least 4 years of hands-on IT service desk experience.
• Experience with Office 365 administration, Active Directory, and Microsoft Entra.
• Experience with server management and basic troubleshooting.
• Proficiency in Windows and Apple operating systems with remote support.

Responsibilities

• Provide first-level technical support to end-users, ensuring timely resolution of incidents and service requests.
• Act as the first point of contact for IT-related issues, delivering excellent customer service.
• Administer and support Office 365, Active Directory, and Microsoft Entra.
• Manage and troubleshoot servers alongside Windows and Apple operating systems.
• Resolve issues effectively using remote support tools across various platforms.

Skills

IT service desk

Office 365

Active Directory

Microsoft Entra

Server management

Windows OS

Apple OS

Remote support

Customer service

Shift work

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Office 365 admin tools

AD management tools

Microsoft Entra Admin Center

Job description

Discover your 100% YOU with MicroSourcing!

Position: 1st Line Support Engineer

Location: Global One, Eastwood City

Work setup & shift: Hybrid | Shifting schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a 1st Line Support Engineer, you will:

• Provide first-level technical support to end-users, ensuring the timely resolution of incidents and service requests.
• Act as the first point of contact for IT-related issues, delivering excellent customer service and supporting the IT infrastructure.
• Administer and support Office 365, Active Directory, and Microsoft Entra (formerly Azure AD).
• Manage and troubleshoot servers alongside Windows and Apple operating systems.
• Resolve issues effectively using remote support tools across various platforms.

What You Need

Non-negotiables

• At least 4 years of hands-on experience in IT service desk operations.
• Proven experience in Office 365 administration, Active Directory management, and Microsoft Entra.
• Experience with server management and basic server troubleshooting.
• Proficiency in Windows and Apple operating systems, along with remote support experience.
• Willingness to work in a shifting schedule.

Preferred Skills/expertise

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Basic understanding of networking concepts (e.g., TCP/IP, VPN).
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Customer-focused mindset with the ability to prioritize tasks and manage time effectively.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply