Systems Engineer – IT Support

MicroSourcing International; Manila; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group company events

Job summary

MicroSourcing International is seeking a System Engineer – IT Support to join our hybrid team in Manila. The role focuses on administering Microsoft 365, endpoint management for Windows and macOS, and maintaining network security with EDR tools.

You’ll support user provisioning and IT service requests across regions, ensuring high service levels. The ideal candidate has strong Windows and macOS experience, knowledge of email security, and hands-on with networking fundamentals.

Qualifications

• Proven experience managing Microsoft 365 services and user/license management.
• working knowledge of email security concepts (phishing/spam, DKIM/DMARC/SPF).
• Strong Windows administration experience and macOS support in a corporate environment.
• Experience with IT ticketing systems, SLA-driven support.

Responsibilities

• Administer and support Microsoft 365 services, including email security controls.
• Provide endpoint management and troubleshooting for Windows and macOS devices.
• Support core networking components (LAN, WLAN, firewalls) and monitor EDR tooling.
• Manage user onboarding/offboarding and access provisioning.
• Resolve tickets within SLAs and maintain documentation.

Skills

Microsoft 365

Email Security

Windows Admin

macOS Support

Networking

AD/Entra ID

EDR

ITIL knowledge

Education

Microsoft 365 Certified

Tools

CrowdStrike

Microsoft Intune

Entra ID

Job description

Discover your 100% YOU with MicroSourcing!

Position: System Engineer – IT Support

Location: Mall of Asia, Pasay

Work setup & shift: Hybrid | Mid Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a System Engineer – IT Support, you will:

• Administer and support Microsoft 365 services, managing email security controls and mailbox‑related requests.
• Provide comprehensive endpoint management and troubleshooting for Windows and macOS devices, including hardware diagnostics and standard software deployment.
• Support core networking components (LAN, WLAN, firewalls) and monitor endpoint detection and response (EDR) tooling to maintain a secure infrastructure.
• Manage user onboarding/offboarding processes, access provisioning, and maintain accurate IT asset inventories.
• Resolve support tickets within agreed SLAs, maintain accurate technical documentation, and collaborate with global IT teams to enforce access‑control and governance requirements.

What You Need

Non-negotiables

• Proven experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, user/license management).
• Working knowledge of email security concepts and tools (phishing/spam handling, mail flow, DKIM/DMARC/SPF basics).
• Strong Windows systems administration experience (Windows 10/11, Windows Server basics, imaging/patching).
• Experience supporting macOS/MacBook devices in a corporate environment.
• Solid PC hardware and software troubleshooting skills.
• Experience installing and maintaining standard corporate software baselines/images.
• Working knowledge of networking fundamentals – LAN, WLAN, switches, access points, firewalls, TCP/IP, DNS, DHCP, VPN, and Wi‑Fi.
• Experience with EDR (Endpoint Detection & Response) solutions such as CrowdStrike, or similar.
• Experience supporting Microsoft Active Directory and/or Microsoft Entra ID, including user account and access administration.
• Experience with an IT ticketing/service management platform, incident logging, and SLA-driven support.
• Good communication skills in English, both written and verbal, with a strong customer‑service orientation.
• Ability to work independently and prioritise across multiple support requests.
• Strong documentation and organisational skills.

Preferred Skills/expertise

• Microsoft 365 Certified.
• Experience supporting users across multiple regions and cultures.
• Experience with Microsoft Intune or similar endpoint management platforms.
• Experience supporting users in a fintech, financial services, or other regulated environment.
• Exposure to ITIL‑based service management practices.

About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply