SaaS Support Specialist

MicroSourcing; Manila; Hybrid; PHP 468,720 - 725,400; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a SaaS Support Specialist in Manila, with a hybrid schedule and night shifts. You will serve as the first point of contact, supporting clients across multiple products and managing cases end-to-end from Eastwood, Quezon City.

You will log issues in Salesforce, triage inquiries, and handle complex support requests while coordinating with internal teams to ensure prompt resolution and client satisfaction.

Responsibilities

• Support clients across multiple products
• Initial point of contact for customer support issues
• Responsible for support cases through the entire life cycle of the support case
• Log and track issues in support ticketing system (SalesForce)
• Triage incoming support cases
• Responsible for handling intricate customer support issues
• Handle client configurations
• Handle support cases related to internal/external configuration changes/tasks, data entry, etc.

Job description

Discover your 100% YOU with MicroSourcing!

Position: SaaS Support Specialist

Work setup: Hybrid | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role Overview

• Support clients across multiple products
• Initial point of contact for customer support issues
• Responsible for support cases through the entire life cycle of the support case
• Log and track issues in support ticketing system (SalesForce)
• Triage incoming support cases
• Responsible for handling intricate customer support issues
• Handle client configurations
• Handle support cases related to internal/external configuration changes/tasks, data entry, etc.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply