Systems Engineer – IT Support

MicroSourcing International; Metro Manila; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Group life insurance

Paid time-off with cash conversion

Company events

Flexible work arrangements

Job summary

MicroSourcing International is seeking a System Engineer – IT Support to maintain and troubleshoot Microsoft 365, email security, endpoint management, and network components in a hybrid environment.

You will support Windows and macOS devices, manage user onboarding, incident resolution within SLAs, and collaborate with global IT teams. A customer-service mindset and strong documentation are essential.

Qualifications

• Proven experience administering Microsoft 365 (Exchange Online, Teams, SharePoint).
• Strong knowledge of email security concepts and tools (DKIM/DMARC/SPF basics).
• Solid Windows systems administration experience (Windows 10/11, Windows Server basics).
• Experience supporting macOS/MacBook in a corporate environment.
• Experience with IT ticketing platforms and SLA-driven support.
• Excellent English communication skills, written and verbal, with customer-service orientation.
• Ability to work independently and prioritize multiple requests.
• Strong documentation and organizational skills.

Responsibilities

• Administer and support Microsoft 365 services and mailbox-related requests.
• Provide comprehensive endpoint management and troubleshooting for Windows and macOS devices.
• Support core networking components (LAN, WLAN, firewalls) and monitor EDR tooling.
• Manage user onboarding/offboarding processes, access provisioning, and maintain IT asset inventories.
• Resolve support tickets within SLAs and maintain accurate technical documentation, collaborating with global IT teams.

Skills

Microsoft 365 administration

Windows administration

macOS support

Email security concepts

IT ticketing & SLAs

English communication

Documentation & organization

Onboarding/offboarding

Job description

Discover your 100% YOU with MicroSourcing!

Position: System Engineer – IT Support

Location: Mall of Asia, Pasay

Work setup & shift: Hybrid | Mid Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a System Engineer – IT Support, you will:

• Administer and support Microsoft 365 services, managing email security controls and mailbox-related requests.
• Provide comprehensive endpoint management and troubleshooting for Windows and macOS devices, including hardware diagnostics and standard software deployment.
• Support core networking components (LAN, WLAN, firewalls) and monitor endpoint detection and response (EDR) tooling to maintain a secure infrastructure.
• Manage user onboarding/offboarding processes, access provisioning, and maintain accurate IT asset inventories.
• Resolve support tickets within agreed SLAs, maintain accurate technical documentation, and collaborate with global IT teams to enforce access-control and governance requirements.

What You Need

Non-negotiables

• Proven experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, user/license management).
• Working knowledge of email security concepts and tools (phishing/spam handling, mail flow, DKIM/DMARC/SPF basics).
• Strong Windows systems administration experience (Windows 10/11, Windows Server basics, imaging/patching).
• Experience supporting macOS/MacBook devices in a corporate environment.
• Solid PC hardware and software troubleshooting skills.
• Experience installing and maintaining standard corporate software baselines/images.
• Working knowledge of networking fundamentals – LAN, WLAN, switches, access points, firewalls, TCP/IP, DNS, DHCP, VPN, and Wi‑Fi.
• Experience with EDR (Endpoint Detection & Response) solutions such as CrowdStrike, or similar.
• Experience supporting Microsoft Active Directory and/or Microsoft Entra ID, including user account and access administration.
• Experience with an IT ticketing/service management platform, incident logging, and SLA-driven support.
• Good communication skills in English, both written and verbal, with a strong customer-service orientation.
• Ability to work independently and prioritise across multiple support requests.
• Strong documentation and organisational skills.

Preferred Skills/expertise

• Microsoft 365 Certified.
• Experience supporting users across multiple regions and cultures.
• Experience with Microsoft Intune or similar endpoint management platforms.
• Experience supporting users in a fintech, financial services, or other regulated environment.
• Exposure to ITIL-based service management practices.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply