Sales Operations Specialist

PLP Group; Asia; Presencial; PEN 23.000 - 34.000; Jornada completa

Descripción de la vacante

ByteBridge in Jakarta, Indonesia seeks a Sales Operations Specialist to support the sales team through order processing, data management, and cross-functional coordination.

You will liaise with Finance, Procurement, Logistics, and Sales to ensure timely deliveries and accurate CRM/ERP data, while delivering strong customer service in Bahasa Indonesia and English. Knowledge of ERP/CRM systems such as Odoo is preferred.

Formación

• BA/BS preferred in business or related fields; strong customer focus.
• 1–3 years in sales support, sales operations, or order management.
• Experience in IT/tech, cloud, or systems integration is a plus.
• Proficient in Excel and Google Workspace with strong communication skills.
• Fluent in Bahasa Indonesia and English; Mandarin a plus.

Responsabilidades

• Validate and process customer orders accurately and efficiently.
• Coordinate quotations, pricing, and order status with vendors.
• Manage vendor quotations, negotiate terms, and track delivery timelines.
• Follow internal guidelines and update CRM/ERP systems.
• Support multiple sales managers and handle several orders simultaneously.
• Provide cross-functional coordination with Finance, Sales, Engineering, Procurement, and Logistics.
• Liaise with Logistics to ensure timely product deliveries and updates.

Conocimientos

Analytical skills

Organizational skills

Multitasking

Microsoft Excel

Google Workspace

Bahasa Indonesia

English

Mandarin

Educación

Bachelor’s degree in Business Administration, Operations, Marketing, Finance, or related field

Herramientas

Odoo ERP

Descripción del empleo

Sales Operations SpecialistJob detailsDepartment / ProcurementJakarta, IndonesiaFull-time**Company Introduction**ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate and dedicated experts with a vision to achieve customer success through technology enablement.**Position Overview**The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, order management, vendor coordination, data management, and customer service to contribute to the overall success of the sales department.**Key Responsibilities*** Validate and process customer orders accurately and efficiently.* Communicate with vendors and manufacturers regarding quotations, pricing, and order status.* Manage vendor quotations, negotiate payment terms, and follow up on procurement and delivery timelines.* Understand and follow internal guidelines and operational processes while processing orders.* Support multiple sales managers and handle multiple orders simultaneously.* Manage order status updates and proactively inform customers and internal stakeholders.* Serve as a point of contact for cross-functional coordination with teams such as Finance, Sales, Engineering, Procurement, and Logistics.* Liaise with the Logistics department to ensure timely product deliveries.* Maintain and update sales records, customer information, and operational documentation.* Ensure CRM/ERP systems are updated with accurate and timely information.* Prioritize tasks effectively and resolve issues promptly in a fast-paced environment.* Support reporting and operational tracking when required.**Required Qualifications*** Bachelor’s degree in Business Administration, Operations, Marketing, Finance, or related field is preferred.* Minimum 1–3 years of experience in sales support, sales operations, order management, customer service, or related operational roles.* Experience in the IT, technology, cloud, infrastructure, or systems integration industry is an advantage.* Goal-oriented with strong customer service knowledge and communication skills.* Strong analytical, organizational, and multitasking abilities.* Detail-oriented with a proactive and willing-to-learn attitude.* Ability to prioritize tasks and manage time effectively.* Proficient in Microsoft Excel and Google Workspace.* Professional communication skills in Bahasa Indonesia and English.* Ability to communicate in Chinese (Mandarin) is a strong advantage.**Preferred Skills*** Experience working with ERP or CRM systems.* Odoo ERP experience is highly preferred.* Familiarity with vendor management and order processing workflows.* Experience supporting regional or international sales teams.* Ability to work independently while collaborating across multiple departments.