Resort Operations Manager - Bellagio

MGM Resorts International; Comas; Presencial; PEN 303.000 - 472.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional and personal development

Descripción de la vacante

The SHOW Comes Alive at MGM Resorts International is seeking an experienced Resort Operations Manager to support the Senior Hotel Manager and lead the Front Desk team. You will guide the property’s Front Desk, Lobby Experience, and Guest Services to achieve service and financial goals in line with MGM standards.

Responsibilities include implementing policies, directing training, hiring Front Office staff, and mentoring the team to deliver outstanding guest experiences, while aligning with

Formación

• 2+ years of prior relevant experience required.
• Bachelor’s degree in hospitality, management, or a related field preferred.
• Previous experience managing employees under a collective bargaining agreement preferred.

Responsabilidades

• Owns the execution of functional strategy and the operational direction of the Front Desk.
• Direct oversight to Front Desk, Lobby Experience, and Guest Services operations.
• Lead the implementation of policies, procedures, training programs, and labor targets for Front Office.
• Recruit, hire, and mentor Front Office staff to meet labor and service standards.
• Drive achievement of operational and financial goals while ensuring exceptional guest experiences.
• Provide leadership to maintain MGM Resorts service standards and guest satisfaction.

Conocimientos

Front Desk Operations

Guest Services

Leadership

Employee Mentorship

Strategic Initiatives

Educación

Bachelor’s degree in hospitality or related field

Descripción del empleo

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As the Resort Operations Manager, you will provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

The Day-to-day

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.


• Direct oversight to all Front Desk, Lobby Experience, and Guest Services operations.


• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, labor targets, rules and regulations for all Front Office operations.


• Responsible for achieving operational & financial goals.


• Interviews, selects, & hires all Front Office positions, including, but not limited to, Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers.


• Responsible for mentorship and driving employee engagement of the Front Office team, utilizing the tools provided through coaching, training, rewards, and development.


• Provides leadership and direction to maintain and improve the overall guest experience within Front Office operations, consistent with the company’s service standards.


• Focus on the strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population.


• Participates with training, supervision, counseling and coaching of Front Office staff for the efficient operation of the department.

The Ideal Candidate

• Must be at least 21 years old required


• 2+ years of prior relevant experience required


• Bachelor’s degree in hospitality, management, or a related field preferred


• Previous experience managing employees under a collective bargaining agreement preferred

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally


• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more


• Free meals in our employee dining room


• Free parking on and off shift


• Health & Income Protection benefits (for eligible employees)


• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community