Front Services Supervisor - Bell & Door - Park MGM

MGM Resorts International; Comas; Presencial; PEN 142.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Income Protection

Development opportunities

Free meals in employee dining room

Free parking

Wellness programs

Discounts

Descripción de la vacante

MGM Resorts International is seeking a Front Services Supervisor in Las Vegas to lead a front services team, ensuring warmth and personalized guest experiences from arrival. You will collaborate with Valet, manage scheduling, and uphold the company’s standards for service, safety, and diversity.

Strong leadership and multilingual skills are highly valued. You will oversee daily operations, respond to emergencies, and drive guest satisfaction through proactive team guidance and high service

Formación

• Must be 21 years of age or older.
• High School Diploma or GED.
• Two years of prior relevant experience, preferably in Hotel Operations.
• Experience leading union team members and working within a collective bargaining environment preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, multilingual highly preferred.
• Must be able to work various shifts, including weekends and all holidays.

Responsabilidades

• Oversee Front Services operations and staff in line with the department/division/property vision.
• Manage HR for assigned departments: scheduling, teamwork, recognition, mutual respect, employee satisfaction; hiring/training and diversity commitments.
• Coordinate with Valet operations to handle group travel, luggage, and ground transportation needs.
• Respond to emergencies per departmental procedures, stay calm, and assist Security.

Descripción del empleo

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

Step into a leadership opportunity where exceptional service meets unforgettable experiences. As a Front Services Supervisor, you’ll set the tone from the moment guests arrive, leading with warmth, anticipating their unique needs, and inspiring your team to create personalized moments.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

The Day-to-day

• Oversee Front Services department operations and staff in alignment with the strategic plan and vision for the department, division, and property
• Manage Human Resources responsibilities for assigned departments, including scheduling, creating a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
• Partner with Valet operations and assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security

The Ideal Candidate

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience, preferably in Hotel Operations
• Experience leading union team members and working within a collective bargaining environment preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, multi-lingual highly preferred
• Must be able to work various shifts, including weekends and all holidays

The Perks & Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW?