Hotel Operations Manager - Luxor

MGM Resorts International; Comas; Presencial; PEN 304.000 - 438.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness incentive programs

Discounts for hotel, F&B, retail and娱乐

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development and volunteer

Descripción de la vacante

The Manager of Hotel Ops at MGM Resorts International in Las Vegas will provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, aligned with the MGM brand. The role drives the execution of the Front Desk strategy and ensures high guest satisfaction in line with service standards.

Day-to-day responsibilities include implementing strategic initiatives, policy deployment, staff training and engagement, and mentoring front desk personnel to deliver

Formación

• Must be 21 years of age or older.
• Technical knowledge and experience with Opera preferred.

Responsabilidades

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Conocimientos

21+ age

Opera knowledge

Herramientas

Opera PMS

Descripción del empleo

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

The Manager of Hotel Ops will provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. The candidate is responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. The manager owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

The Day-to-day

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

The Ideal Candidate

• Must be 21 years of age or older required
• Technical knowledge and experience with Opera preferred

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community