Hotel Operations Manager - The Cosmopolitan

MGM Resorts International; Comas; Presencial; PEN 218.000 - 302.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness incentive programs

Discounts on hotel, dining, retail &娱乐

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Descripción de la vacante

MGM Resorts International is seeking an experienced Hotel Operations Manager in Las Vegas to partner with the Resort Operations Manager and lead the Front Desk & Guest Services team. You will guide the hotel management team to achieve operational and financial goals, from labor resources to performance, ensuring a seamless guest experience in line with MGM standards.

The role emphasizes leadership, staffing, training, and driving service excellence, with a focus on maintaining MGM’s world-class

Formación

• 2+ years of experience directing and managing employees in a hotel environment.
• Must be at least 21 years old.
• Technical knowledge with Opera is preferred.

Responsabilidades

• Work closely with Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.
• Lead front desk operations, policies, procedures, training, schedules, and standards.
• Drive employee engagement through coaching, development, and recognition.
• Provide leadership to maintain and improve the guest experience in front desk operations.
• Participate in interviews, selections, training, and supervision of front desk staff.

Conocimientos

Team leadership

Guest service

Operations management

Front desk operations

Coaching & training

Herramientas

Opera

Descripción del empleo

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Hotel Operations Manager, you’ll partner with the Resort Operations Manager to lead and inspire the Front Desk & Guest Services team, bringing the MGM brand to life every day. You’ll play a key role in guiding the hotel management team to achieve operational and financial goals, from managing labor resources to driving overall performance. This role is all about creating seamless operations and delivering an outstanding guest experience that reflects MGM Resorts’ world-class service standards. If you’re passionate about hospitality, leadership, and making every guest feel valued, this is your chance to make an impact.

The Day-to-day

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

The Ideal Candidate

• Must be a minimum of 21 years of age
• 2+ Years of prior relevant experience in the direction and management of employees in a similar hotel environment
• Technical knowledge and experience with Opera preferred

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW?