Reservation Staff - Head Office

Blue Bird; Asia; Presencial; PEN 24.000 - 32.000; Jornada completa

Descripción de la vacante

Blue Bird is seeking a Reservation Staff - Head Office to manage multi-channel bookings and support the sales process for charter services. The role emphasizes consultative selling, coordination, and ensuring smooth vehicle bookings to meet revenue targets.

The ideal candidate will have a Diploma (D3) and 1–2 years in sales or telemarketing, with basic English and proficiency in MS Office 365.

Formación

• Diploma (D3) in any major is required.
• 1–2 years of sales, marketing, or telemarketing experience.
• Knowledge of tour buses or travel agencies is preferred.
• Strong communication and coordination skills.
• Experience working with targets and under pressure.
• Basic English communication is required.
• Proficiency in Microsoft Office 365.

Responsabilidades

• Manage bookings from phone, WhatsApp, email, and walk-ins with professionalism.
• Improve conversion rate by providing clear information and solutions.
• Ensure vehicle availability on the booking date and smooth pickup as scheduled.
• Provide solutions to customer issues related to bookings or services.
• Conduct outbound calls, satisfaction surveys, and canvassing to promote services.
• Help achieve revenue targets through effective booking management.

Conocimientos

Strong communication

Coordination

Sales/telemarketing

Target-driven

English (basic)

Educación

Diploma (D3) in any major

Herramientas

Microsoft Office 365

Descripción del empleo

About the job Reservation Staff - Head Office

In addition, this role actively supports the sales process of Golden Bird/Bigbird charter services through a consultative approach, strengthening booking conversion, and offering tailored solutions based on customer requirements.The position also contributes to the Commercial Directorate in achieving sales targets, revenue growth, and customer satisfaction.

Job Description:

• Manage bookings received through various communication channels, including phone, WhatsApp, email, and walk-in visits, with professionalism and attention to detail.
• Strive to increase the conversion rate of each booking interaction whether via phone, WhatsApp, email, or walk-in by providing clear information and appropriate solutions to customers.
• Ensure the availability of vehicles, both cars and buses, on the booking date, and guarantee that vehicle pick-up processes are carried out according to the agreed schedule.
• Provide support and effective solutions to resolve any issues or concerns experienced by customers, whether related to bookings or services received.
• Conduct outbound calls, customer satisfaction surveys, and canvassing activities to promote services and build relationships with potential new customers.
• Work towards achieving the set revenue targets by focusing on effective booking management and improving customer satisfaction

Job Requirements:

• Minimum education of a Diploma (D3) in any major

1-2 year of work experience as a sales marketing or telemarketing professional

Knowledge of tour buses or travel agencies

Strong communication and coordination skills to ensure smooth operations

Experienced in working with targets and under pressure

Basic proficiency in English communication

Proficient in operating Microsoft Office 365