Customer Service Representative (Travel Industry)

Hjbtravels; Arequipa; Hybrid; PEN 38,429 - 57,644; Part time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Job summary

A travel industry company in Arequipa is seeking a motivated Customer Service Representative to assist clients with travel-related inquiries. The ideal candidate will have strong communication skills and a positive attitude towards helping others. Responsibilities include responding to customer inquiries and providing guidance throughout the booking process. This role offers flexible work options, training, and opportunities for growth within a supportive team environment.

Qualifications

• Customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide information regarding destinations and policies.

Skills

Strong communication skills

Interpersonal skills

Time management

Detail-oriented

Solution-focused attitude

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed
  Qualifications:
  • Strong communication and interpersonal skills
  • Customer service experience preferred (not required)
  • Ability to work independently and manage time effectively
  • Comfortable using computers, email, and online systems
  • Detail-oriented with a positive, solution-focused attitude
  • Interest in the travel industry is a plus
  What We Offer:
  • Training and ongoing support
  • Flexible work options (part or full time)
  • Growth opportunities within the travel industry
  • Supportive and collaborative team environment