Residence Service Staff

BINUS Group; Asia; Presencial; PEN 20.000 - 27.000; Jornada completa

Descripción de la vacante

BINUS Group in Lima, Peru is seeking a Residence Services Clerk to greet residents and guests, handle daily mail, and ensure smooth front desk operations in the residence/guest rooms.

You will coordinate with the Operations Coordinator for visiting approvals, monitor visiting hours, process required forms, manage the Game Room requests, and maintain accurate logs of room availability and borrower records.

Formación

• Diploma (D3) required; related field preferred.
• Strong communication and customer service skills.
• Ability to handle multiple tasks with accuracy.

Responsabilidades

• Greet residence/guest room visitors and assist upon arrival.
• Handle daily mail distribution and related chores.
• Obtain approval from Operations Coordinator for visiting parents and monitor hours.
• Ensure required forms (identification, etc.) are completed by visitors.
• Process Game Room usage requests and track equipment.
• Maintain accurate logs for boarders and room availability.
• Keep Game Room equipment in good condition and track borrowed items.
• Update room status daily and manage reservations.
• Respond to complaints and advise customers per guidelines.
• Communicate via telephone, email, and in person with courtesy.
• Distribute complaints to relevant areas and provide final status.
• Prepare activity reports for the coordinator and suggest improvements.
• Carry out any additional tasks as assigned.

Conocimientos

Customer service

Communication

Multitasking

Educación

Diploma (D3)

Descripción del empleo

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Residential Services: • Greet residence/Guest Room visitor• Handle daily mail distribution process.• Get approval from Operations Coordinator to permitting parents visiting the boarders’ room and monitor the visiting hour.• Ensure required forms are completed by visiting parents (e.g identifaction, required forms to be completed).• Handle the request for Game Room usage:• Equipment shall be kept by Residence Services Staffs• Ensure boarders records in the log book (before and after borrowing).• Ensure the equipments permanently located in Games Room and equipment borrowed are completely return in good condition.• Daily up-date room availability status• Handle room management and reservationInformation & Complaint Services Management: • Respond to various complains from residence / guest room visitors.• Communicate courteously with customers by telephone, email, letter and face to face.• Provide information and advice to customers according services guidelines in the hall of residence.• Provide announcement and up dated information to residence via letters, pin board.• Distribute complains to respective area and provide final status information to related customer.Administrative Duties: • File report on various violation or irregularities (i.e., missing keys, money, guest’s belongings, etc.)• Keep accurate records of discussions or correspondence with residence/guest room visitors.• Arrange activity report to coordinator.Improvement Contribution: • Suggest input and further improvement for the complaint management services enhancement.Other duties: • Carry out any additional task assigned by the supervisor. General Requirement: • Minimum Diploma Degree (D3) preferably from any majorWork Exposure/ Experience: • No working experience