Hotel Front Office Manager

Swiss-Belhotel International; Asia; On-site; PEN 120,000 - 240,000; Full time

Benefits offered by this job

Maternity & Paternity Leave

Employee Discounts

Training & Professional Development

Free Lunch or Snacks

Work From Office (WFO)

Front Office

Department Head/Manager

+5 other locations

Job summary

Swiss-Belhotel International is seeking a Rooms Division Manager to oversee operations across departments, drive revenue, and ensure guest satisfaction. You will control expenses, coordinate maintenance, and enforce policies while guiding training, development and inter-department communications.

Key responsibilities include handling budgets, producing financial reports, analyzing performance, and coordinating with Housekeeping and Engineering to maintain high service standards for guests and

Qualifications

• Self-motivated and capable of independent work.
• Innovative thinking to improve revenue and guest satisfaction.
• Strong interpersonal and communication skills.
• Proven leadership, coaching and counselling abilities.
• Strong analytical skills and strategic thinking.
• Good financial management capabilities.
• High attention to detail in operations and budgeting.
• Ability to organise and lead complex projects.
• Ability to multi-task and prioritise tasks.
• Computer literacy with Word, Excel, PPT, PMS and related software.

Responsibilities

• In the absence of the Rooms Division Manager, make decisions for efficient division operation.
• Coordinate tasks and operations of departments under supervision.
• Assist with annual budgets and targets for areas supervised.
• Prepare and produce detailed financial reports timely.
• Use financial and revenue management skills to analyse performance and profitability.
• Monitor market performance, trends and opportunities to boost revenue.
• Develop knowledge of competitor strategies to guide marketing activities.
• Ensure departments control costs and meet budget goals.
• Provide ongoing communication on policies and procedures.
• Review operating manuals and procedures as required.
• Review hotel arrivals, departures and in-house reports to manage guests and VIPs.
• Ensure guests are greeted, registered, and checked out per standards.
• Handle VIP guests and amenity arrangements as needed.
• Oversee group bookings and ensure proper service delivery.
• Be available to resolve guest queries promptly.
• Coordinate preventive maintenance and cleaning with Housekeeping and Engineering.

Skills

Self-motivated

Innovative thinking

Interpersonal skills

Leadership

Coaching

Analytical thinking

Financial management

Attention to detail

Project management

Multi-tasking

Office software

English fluency

Hotel Management degree (desired)

Rooms Division experience

Education

Hotel Management degree

Job description

Responsible for ensuring the smooth operation of all departments under your supervision with the goal of maximising revenue and guest satisfaction. Also responsible for controlling expenses to agreed budgets while coordinating preventive maintenance, renovation projects and capital expenditure needs, enforcing operating procedures and policies, scheduling, training and development, purchasing, inventory, inter-department communications, and the enforcement of health and safety compliance.

DUTIES AND RESPONSIBILITIES

• In the absence of the Rooms Division Manager, make necessary business decisions to ensure efficient running of the division and proper handling of service issues as they arise.
• Coordinate the tasks and operations of departments under your supervision.
• Assist with the development of annual budgets and targets for areas under your supervision.
• Prepare and produce detailed financial reports as required in a timely fashion.
• Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
• Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities, promotions and areas where products and services can be improved.
• Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
• Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.
• Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
• Ensure all operating procedures are adhered to for areas under your supervision.
• Review and modify operating manuals for areas under your supervision as required.
• Review hotel arrivals, departures and in-house reports to manage guest requests, VIP arrivals, group bookings and other reservations requiring special attention.
• Ensure all Hotel guests are greeted, registered, assisted and checked out according to established standards and procedures.
• Handle VIP guests including meet and greet and amenity arrangements as required.
• Oversee group bookings to ensure all specifications are properly delegated and arranged.
• Be readily available to handle guest queries and resolve issues in a timely and professional manner.
• Coordinate preventive maintenance and general cleaning programmes with Housekeeping and Engineering.

Requirements

REQUIRED SKILLS

• Self-motivated.
• Innovative thinking.
• Strong interpersonal and communication skills.
• Strong leadership, coaching and counselling skills.
• Strong analytical skills and strategic thinking.
• Good financial management skills.
• High attention to detail.
• Ability to organise and lead complex projects.
• Able to multi-task and prioritise tasks consistent with business objectives.
• Computer literate with knowledge of Word, Excel, PPT, PMS, industry related software desired.
• Must be fluent in English, conversational in local language desired.
• Graduate of a Hotel Management degree desired.
• Minimum of 2-years of experience in the same position or strong track record as an Assistant Manager or Supervisor in the Rooms Division of a hotel for at least 5-years.

Perks and Benefits

• Maternity & Paternity Leave
• Employee Discounts
• Training & Professional Development
• Free Lunch or Snacks
• Work From Office (WFO)
• Front Office
• Department Head/Manager
• +5 other locations

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