Customer Service Representative (Travel Industry)

Hjbtravels; Puno; Presencial; PEN 18.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Training and ongoing support

Flexible work options

Growth opportunities

Supportive team environment

Descripción de la vacante

A travel services company based in Puno, Peru is seeking a motivated Customer Service Representative. This role involves assisting clients with travel inquiries, guidance through the booking process, and ensuring a positive customer experience. The ideal candidate will have strong communication skills and be comfortable using technology. Opportunities for training and flexible work options are provided, along with growth within the travel industry.

Formación

• Strong communication and interpersonal skills required.
• Customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Must be comfortable using computers and online systems.
• Detail-oriented with a positive attitude.
• Interest in the travel industry is a plus.

Responsabilidades

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information regarding destinations and policies.
• Maintain professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Conocimientos

Strong communication and interpersonal skills

Customer service experience

Time management

Comfortable using computers

Detail-oriented

Interest in the travel industry

Descripción del empleo

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed
  Qualifications:
  • Strong communication and interpersonal skills
  • Customer service experience preferred (not required)
  • Ability to work independently and manage time effectively
  • Comfortable using computers, email, and online systems
  • Detail-oriented with a positive, solution-focused attitude
  • Interest in the travel industry is a plus
  What We Offer:
  • Training and ongoing support
  • Flexible work options (part or full time)
  • Growth opportunities within the travel industry
  • Supportive and collaborative team environment