Senior Manager - Executive Housekeeper - Vdara Hotel

MGM Resorts International; Comas; Presencial; PEN 304.000 - 438.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Income Protection benefits

Professional and personal development

Free meals in Vdara employee dining

Free parking on and off-shift at MGM

Wellness incentive programs

Discount access to company hotel, F&B,

Retail and entertainment discounts

Descripción de la vacante

MGM Resorts International invites applications for a Senior Manager Executive Housekeeper at the luxury Vdara Hotel in Las Vegas. You will lead a high-performing team to uphold luxury standards, drive guest satisfaction, and implement operational improvements across housekeeping.

This role emphasizes strategic leadership, collaboration with union teams, and a passion for delivering WOW guest experiences. The Senior Manager will shape guest experiences, mentor leaders, and manage programs that

Formación

• Must be 21 years of age or older.
• Bachelor’s Degree or equivalent experience.
• Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment.
• Experience leading union team members and working within a collective bargaining environment preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred.
• Must be able to work various shifts, including weekends and all holidays.

Responsabilidades

• Manage the department guest service standards, guest service initiatives, and productivity standards.
• Coach the leadership team to optimize performance and develop department-wide solutions to improve the guest experience.
• Lead significant improvement initiatives and processes to enhance performance for employees and leaders.
• Provide input on the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to maintain a competitive position and anticipate changing customer needs in a complex hospitality and gaming environment.
• Lead experienced leaders in implementing and sustaining policies, operating procedures, directives, and the Collective Bargaining Agreement.

Conocimientos

Leadership

Guest Service

Union Experience

Bilingual

Shift Work

Educación

Bachelor's degree

Descripción del empleo

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

At Vdara, every detail shapes the guest experience. As the Senior Manager Executive Housekeeper, you'll lead a high-performing team dedicated to delivering the impeccable standards of luxury and service that define our resort. This is an opportunity to inspire excellence, elevate operations, and make a lasting impact by creating an environment where both guests and team members thrive. If you're a strategic hospitality leader with a passion for people, operational excellence, and unforgettable experiences, we invite you to join the Vdara team.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

The Day-to-day

• Manage the department's guest service standards, guest service initiatives, and productivity standards
• Coach the leadership team to optimize performance and develop department-wide solutions to improve the guest experience
• Lead significant improvement initiatives and processes to enhance performance for employees and leaders
• Provide input on the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to maintain a competitive position and anticipate changing customer needs in a complex hospitality and gaming environment
• Lead experienced leaders in implementing and sustaining policies, operating procedures, directives, and the Collective Bargaining Agreement

The Ideal Candidate

• Must be 21 years of age or older
• Bachelor’s Degree or equivalent experience
• Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment
• Experience leading union team members and working within a collective bargaining environment preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred
• Must be able to work various shifts, including weekends and all holidays

The Perks & Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
Free meals in our Vdara employee dining roomFree parking on and off-shift at all MGM Resorts propertiesWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts