Customer Success Manager (DACH)

fonio; Osterreich; On-site; PEN 192,000 - 211,000; Full time

Benefits offered by this job

Equity

Relocation support

Daily lunch and dinner

Equipment

Team off-sites

On-site in Vienna

Job summary

fonio.ai is seeking a Junior Customer Success Manager for Activation in the DACH region, based in Vienna. You guide new German-speaking customers from signing to live activation, setting up their AI assistant, testing and fine-tuning, and ensuring a smooth onboarding on their phone line.

You’ll run onboarding calls, translate a customer’s business into a working setup (prompts, knowledge base, call transfers, integrations) and become a platform power user, feeding insights to Product and CS.

Qualifications

• 0–2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality, or customer service) or a strong graduate profile.
• Native-level or C2 German and fluent English.
• Basic technical skills and real curiosity about how things work: you enjoy exploring a platform, not scared of webhooks/APIs/phone settings.
• You explain things simply and stay patient with non-technical customers, by phone or video.
• Structured: you can run several onboardings in parallel without dropping anything.
• Hands-on and quick to learn: you take initiative and don't wait to be told what to do.
• Willing to relocate to Vienna.

Responsibilities

• Run onboarding calls with new DACH customers and set up their AI assistant together with them.
• Translate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrations.
• Test and fine-tune assistants until they're ready to go live, so customers don't get stuck in "almost done".
• Help customers connect their phone system and get call forwarding running.
• Follow up with customers who signed but aren't active yet, and get them over the line.
• Become a power user of the platform: learn how each feature works and which setup fits which use case.
• Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product.
• Hand activated customers over to Customer Success with a clean setup and clear notes.
• Track your onboardings and activation results in HubSpot.

Skills

German (C2)

English (Fluent)

Technical curiosity

Tools

HubSpot

n8n

Make

Job description

Описание:

fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We're growing fast across Europe, the UK, the US and Brazil. We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of the fastest-growing companies! As Junior Customer Success Manager for Activation in DACH, you make sure every new German-speaking customer goes from 'just signed' to 'fonio picks up our calls every day'. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line. you'll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer, whether that’s a dental practice in Munich, a law firm in Vienna or a car workshop in Zurich.

What to Expect

• Run onboarding calls with new DACH customers and set up their AI assistant together with them


• Translate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrations


• Test and fine-tune assistants until they're ready to go live, so customers don't get stuck in "almost done"


• Help customers connect their phone system and get call forwarding running


• Follow up with customers who signed but aren't active yet, and get them over the line


• Become a power user of the platform: learn how each feature works and which setup fits which use case


• Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product


• Hand activated customers over to Customer Success with a clean setup and clear notes


• Track your onboardings and activation results in HubSpot

Требования:

Must-haves 0-2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality, or customer service) or a strong graduate profile. Internships count Native-level or C2 German and fluent English Basic technical skills and real curiosity about how things work: you enjoy clicking through a platform until you understand it, you're not scared of webhooks, APIs, or phone settings, and "How do I build this for this customer?" excites you You explain things simply and stay patient with non-technical customers, by phone or video Structured: you can run several onboardings in parallel without dropping anything Hands-on and quick to learn: you take initiative and don't wait to be told what to do Willing to relocate to Vienna

Nice-to-haves First experience with automation tools such as n8n, Make, or similar First experience with a CRM (ideally HubSpot) Experience in a SaaS or tech company

Условия:

• €50,000-55,000


• Equity


• Relocation support


• Daily lunch and dinner


• Equipment of your choice


• Regular team off-sites


• On-site in Vienna, working directly with the core-team

Hiring Process

20 min intro call with Talent Acquisition 30 min skill interview with a Roleplay 20 min Cultural Fit

How we hire?

We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.

fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is.

Need an adjustment in the process? Just tell us.