Junior Customer Success Manager (DACH)

present of AI; Osterreich; On-site; PEN 123,000 - 162,000; Full time

Job summary

fonio.ai is seeking an entry-level FullTime Customer & Solutions specialist in Vienna to onboard German-speaking customers onto our AI phone assistant. You will guide sign-ups through onboarding calls, configure setups, test the integration, and connect the customer’s phone line.

Ideal candidates are patient with non-technical users, curious enough to explore the platform, and organized enough to manage several onboardings simultaneously.

Qualifications

• Experience onboarding customers or training users.
• Comfort with APIs and webhooks.
• Ability to manage multiple onboardings concurrently.
• German language proficiency.

Responsibilities

• Conduct onboarding calls with German-speaking customers.
• Configure and test the AI phone assistant setup.
• Connect customer phone lines and ensure successful activation.
• Manage multiple onboardings in parallel.

Skills

Onboarding experience

Customer-facing

Organizational skills

Patient demeanor

German language

Tools

HubSpot

APIs & webhooks

Job description

Customer & Solutions, Vienna, FullTime, Entry level

The role is about getting new German-speaking customers from signed to actively using an AI phone assistant. That means running onboarding calls, building the setup with each customer, testing it, and connecting their phone line. A strong candidate is patient with non-technical people, curious enough to click through a platform until it makes sense, and organized enough to run several onboardings at once.

How it fits the AI era

AI voice agents do the call answering, so the human work shifts to making the assistant fit each business and earning the customer's trust in it. Tuning prompts, knowledge bases and call transfers takes judgment about how a dental practice or a law firm really talks to its clients. Listening to customers, explaining things simply and spotting what frustrates them stay human.

How it builds AI experience

Day to day, this means hands-on work configuring and testing live voice assistants for many kinds of small businesses. That builds practical skill in prompt writing, knowledge setup and troubleshooting how AI behaves on real calls. Feeding patterns back to the product team adds a view into how an AI product improves over time.

Worth showing

• Customer-facing or onboarding experience
• Comfort with APIs and webhooks
• Running parallel tasks in HubSpot

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About fonio.ai

Per the company, fonio.ai provides AI phone assistants that answer and make business calls, transcribe conversations, schedule appointments and handle customer requests.