Customer Service Advisor - Fast Resolutions & Empathy

Concentrix; Lima Metropolitana; Presencial; PEN 15.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Descripción de la vacante

Concentrix in Lima, Peru is seeking an Advisor I, Customer Service to engage with customers via various communication channels. The ideal candidate should have a high school diploma and be courteous with a strong customer service orientation.

In this position, you will handle customer inquiries, resolve routine problems, and maintain a friendly and professional demeanor. Flexibility to adapt to changes quickly is essential.

Join us to be part of a diverse and inclusive team that thrives on improving customer satisfaction.

Formación

• Preferred experience of three to six months in customer service.
• Ability to work as a team member and independently.
• Tolerance for repetitive work in a high-paced environment.

Responsabilidades

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Document and retrieve information in call tracking databases.

Conocimientos

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking abilities

Educación

High school diploma

Descripción del empleo

Concentrix in Lima, Peru is seeking an Advisor I, Customer Service to engage with customers via various communication channels. The ideal candidate should have a high school diploma and be courteous with a strong customer service orientation.

In this position, you will handle customer inquiries, resolve routine problems, and maintain a friendly and professional demeanor. Flexibility to adapt to changes quickly is essential.

Join us to be part of a diverse and inclusive team that thrives on improving customer satisfaction.