Senior Quality Evaluator: Call & Chat Excellence Analyst

Concentrix; Lima Metropolitana; On-site; PEN 84,803 - 118,724; Full time

Job summary

Concentrix in Lima, Peru, is looking for a Sr. Quality Evaluator responsible for assessing inbound and outbound calls for quality standards. This role requires strong attention to detail and 1-2 years of relevant experience.

The ideal candidate will participate in quality audits, calibration sessions, and will help enhance overall program performance. Proficiency in Microsoft Office and strong communication skills in English are needed.

Qualifications

• 1–2 years of quality evaluation experience preferred.
• Strong attention to detail and ability to multi-task.
• Self-starter with a sense of urgency.

Responsibilities

• Monitor and evaluate inbound/outbound calls and other contact methods.
• Participate in calibration sessions to ensure scoring consistency.
• Support management focus on key drivers and operational processes.

Skills

Attention to detail

Communication skills (English – B2)

Proficiency in Microsoft Office

Education

High school diploma

Job description

Concentrix in Lima, Peru, is looking for a Sr. Quality Evaluator responsible for assessing inbound and outbound calls for quality standards. This role requires strong attention to detail and 1-2 years of relevant experience.

The ideal candidate will participate in quality audits, calibration sessions, and will help enhance overall program performance. Proficiency in Microsoft Office and strong communication skills in English are needed.