Technical Support Specialist — Customer Solutions

Convergys; Lima Metropolitana; Presencial; PEN 50.420 - 84.033; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Career advancement opportunities

Comprehensive training programs

Descripción de la vacante

A global technology services provider is seeking an Advisor I, Technical Support in Lima, Peru. You'll assist customers with technical inquiries, troubleshoot issues, and ensure high-quality service delivery. Candidates should have an associate's degree and strong problem-solving skills. This role requires excellent communication and customer service orientation, with a focus on resolving technical issues effectively. Join us in delivering exceptional service to our clients!

Formación

• Experience with hardware, software, networking is preferred.
• Ability to assist external users with technical inquiries.
• Proven track record in customer service.

Responsabilidades

• Assist external users of the client's technical products.
• Troubleshoot customer issues and provide resolutions.
• Follow escalation paths to resolve technical problems.

Conocimientos

Technical support

Problem-solving

Customer service orientation

Communication skills

Educación

Associate’s Degree in related technical discipline

Descripción del empleo

A global technology services provider is seeking an Advisor I, Technical Support in Lima, Peru. You'll assist customers with technical inquiries, troubleshoot issues, and ensure high-quality service delivery. Candidates should have an associate's degree and strong problem-solving skills. This role requires excellent communication and customer service orientation, with a focus on resolving technical issues effectively. Join us in delivering exceptional service to our clients!