Technical Support Advisor I – Customer Care & Troubleshooting

Concentrix; San Isidro; On-site; PEN 34,626 - 51,939; Full time

Job summary

Concentrix is seeking an Advisor I for Technical Support in San Isidro, Peru. In this role, you will assist users with technical inquiries and troubleshoot issues related to hardware and software. Candidates should have an Associate’s Degree in a technical field and possess strong customer service skills. Responsibilities include providing resolution to technical questions and ensuring customer satisfaction. This position offers an opportunity for career growth in a supportive team environment.

Qualifications

• Minimum of two years of college education in a related technical discipline.
• Six years of related technical experience preferred.
• Ability to learn new technical skills and demonstrate strong problem-solving abilities.

Responsibilities

• Assist external users with technical product inquiries.
• Troubleshoot customer issues related to hardware/software.
• Ensure service meets contractual KPIs.
• Prepare accurate documentation of customer interactions.

Skills

Customer service orientation

Technical troubleshooting

Effective communication

Problem-solving skills

Education

Associate’s Degree in related technical discipline

Tools

Client technical systems

Job description

Concentrix is seeking an Advisor I for Technical Support in San Isidro, Peru. In this role, you will assist users with technical inquiries and troubleshoot issues related to hardware and software. Candidates should have an Associate’s Degree in a technical field and possess strong customer service skills. Responsibilities include providing resolution to technical questions and ensuring customer satisfaction. This position offers an opportunity for career growth in a supportive team environment.