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Apt Resources
BMC Helix Process & ITSM Analyst & Workflow Engineer
Job summary
A forward-thinking technology consulting firm is seeking a Helix Process & ITSM Analyst / Workflow Engineer to enhance IT service management processes. The role requires a bachelor's degree in Computer Science and 3-5 years of IT service management experience. Responsibilities include analyzing workflows, designing improvements, and conducting training. The company offers a competitive salary, a talented team, and an innovative work environment.
Benefits
Qualifications
- 3-5 years of experience in IT service management, preferably with Helix or similar ITSM platforms.
- Strong understanding of workflow design and optimization techniques.
- Ability to work collaboratively in a team-oriented environment.
Responsibilities
- Analyze current processes and workflows within the Helix ITSM platform.
- Design and implement efficient workflows to streamline IT service management processes.
- Conduct training sessions and develop documentation for users.
Skills
Education
Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
- Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
- Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
- Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
- Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
- Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary
- Stay up to date with the latest industry trends, technologies, and best practices related to ITSM
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms
- Strong understanding of workflow design, process mapping, and optimization techniques
- Proficient in analyzing business requirements and translating them into technical specifications
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
- Proven problem-solving skills and a proactive approach to identifying and resolving issues
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Certifications in ITIL or other ITSM methodologies are a plus
- Opportunity to work with a talented and passionate team.
- Competitive salary and benefits package.
- Exciting projects and innovative work environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.