BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Müller's Solutions; Muscat; Remote; OMR 15,000 - 20,000; Full time

Job summary

A forward-thinking technology consulting firm is seeking a Helix Process & ITSM Analyst / Workflow Engineer to enhance IT service management processes. The role requires a bachelor's degree in Computer Science and 3-5 years of IT service management experience. Responsibilities include analyzing workflows, designing improvements, and conducting training. The company offers a competitive salary, a talented team, and an innovative work environment.

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team

Exciting projects and innovative work environment

Qualifications

• 3-5 years of experience in IT service management, preferably with Helix or similar ITSM platforms.
• Strong understanding of workflow design and optimization techniques.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Analyze current processes and workflows within the Helix ITSM platform.
• Design and implement efficient workflows to streamline IT service management processes.
• Conduct training sessions and develop documentation for users.

Skills

IT service management

Helix ITSM platform

Workflow design

Process mapping

Problem-solving

Communication skills

Education

Bachelor's degree in Computer Science

Job description

Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.

Key Responsibilities

• Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
• Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
• Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
• Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
• Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary
• Stay up to date with the latest industry trends, technologies, and best practices related to ITSM

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms
• Strong understanding of workflow design, process mapping, and optimization techniques
• Proficient in analyzing business requirements and translating them into technical specifications
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
• Proven problem-solving skills and a proactive approach to identifying and resolving issues
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Certifications in ITIL or other ITSM methodologies are a plus

Benefits

• Opportunity to work with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.