Technical Account Manager

Confidence Way; Muscat; Hybrid; OMR 12,000 - 21,000; Full time

Job summary

Confidence Way is seeking a proactive Technical Account Manager to own customer relationships in Oman, blending on-the-ground account management, business development and technical presales — the ideal candidate will visit customer offices regularly, build strong relationships, generate new business opportunities, and present our products and emerging technologies.

When not onsite, the person will collaborate remotely with the wider team on assigned tasks, proposals, and documentation.

Qualifications

• Bachelor's degree in IT, Engineering, or related field.
• Fresh graduates are welcome to apply.
• Prior experience in customer-facing, account management, or technical sales is a plus.
• Based in Oman; valid driver's license and willingness to travel to customer sites.
• Fluency in Arabic and English preferred.

Responsibilities

• Manage and grow relationships with customers in Oman through regular onsite visits and meetings.
• Proactively identify and generate new business leads within the Omani market.
• Visit and meet customers at their offices to understand requirements and present solutions.
• Handle new customer requirements professionally, from initial discussion through to proposal.
• Present the company's products, profile, and capabilities clearly and confidently to customers.
• Stay current on new technologies — including Agentic AI and Machine Learning —and communicate their value to customers.
• Prepare high-quality documentation, including proposals, presentations, and RFP analysis/responses.
• Work remotely with the internal team on assigned tasks and projects when not visiting clients.
• Continuously self-learn and upskill on products, technologies, and industry trends.

Skills

Customer management

Product & technology knowledge

Emerging tech aptitude

Remote collaboration

Documentation & proposal writing

Self-development

Communication

Education

Bachelor's degree in IT/Engineering or related field

Job description

We are looking for a proactive and customer-focused Technical Account Manager to own our customer relationships in Oman. This role is a blend of on-the-ground accountmanagement, business development, and technical presales — the ideal candidate will visit customer offices regularly, build strong relationships, generate new business opportunities,and present our products and emerging technologies. When not onsite, the person will collaborate remotely with the wider team on assigned tasks, proposals, and documentation.

Key Responsibilities

• Manage and grow relationships with customers in Oman through regular onsite visits and meetings.
• Proactively identify and generate new business leads within the Omani market.
• Visit and meet customers at their offices to understand requirements and present solutions.
• Handle new customer requirements professionally, from initial discussion through to proposal.
• Present the company's products, profile, and capabilities clearly and confidently to customers.
• Stay current on new technologies — including Agentic AI and Machine Learning —and communicate their value to customers.
• Prepare high-quality documentation, including proposals, presentations, and RFP analysis/responses.
• Work remotely with the internal team on assigned tasks and projects when not visiting clients.
• Continuously self-learn and upskill on products, technologies, and industry trends.

Required Skills & Competencies

• Customer Management: Strong ability to manage onsite customer relationships professionally, handle new requirements, and drive lead generation.
• Product & Technology Knowledge: Ability to learn and confidently present the company's products, profile, and services.
• Emerging Tech Aptitude: Willingness and ability to learn new technologies such as Agentic AI and Machine Learning.
• Remote Collaboration: Comfortable working independently and remotely on assigned tasks between customer visits.
• Documentation & Proposal Writing: Strong writing skills — able to draft proposals, analyze RFPs, and produce clear, professional documentation.
• Self-Development: A self-starter who actively pursues self-learning and exploration to grow professionally.
• Communication: Excellent verbal and written communication and presentation skills.

Qualifications

• Bachelor's degree in IT, Engineering, or a related field.
• Fresh graduates are welcome to apply.
• Prior experience in customer-facing, account management, business development, or technical sales roles is a plus.
• Based in Oman; valid driver's license and willingness to travel to customer sites.
• Fluency in Arabic and English preferred.