Senior Ops Lead: Local Shops & Workforce Optimization

Category; Oman; On-site; OMR 12,000 - 18,000; Full time

Job summary

talabat is seeking a results‑driven Head of Local Shops Operations to lead end‑to‑end performance across vendor compliance, store fulfillment, assortment quality, and CPO efficiency. You will drive day‑to‑day execution of ground operations, optimize staffing, and align with Logistics, Commercial, Campaigns, and Marketing to boost availability and service levels.

You will build scalable processes, coach teams, and foster a data‑driven culture while mitigating risks and delivering high‑impact

Qualifications

• Operational excellence: translate KPIs into actions and drive continuous improvement.
• Leadership & stakeholder management: lead cross‑functional teams across functions.
• Planning, prioritization & execution: manage multiple initiatives in fast‑paced environments.
• Technical & data tools proficiency: strong Excel/Sheets and dashboards experience.
• Ownership & communication: proactive, organized, results driven in high‑growth settings.

Responsibilities

• Own operational performance across Local Shops ecosystem.
• Lead day‑to‑day ground operations and vendor/store readiness.
• Oversee shopper cost efficiency and workforce optimization.
• Manage end‑to‑end assortment governance and parity.
• Coordinate with Logistics, Commercial, Campaigns, and Marketing.
• Lead campaigns, launches and risk management initiatives.
• Build scalable processes and develop high-performing teams.

Skills

Operational Excellence

Leadership

Planning & Execution

Data Tools

Ownership & Communication

Job description

talabat is seeking a results‑driven Head of Local Shops Operations to lead end‑to‑end performance across vendor compliance, store fulfillment, assortment quality, and CPO efficiency. You will drive day‑to‑day execution of ground operations, optimize staffing, and align with Logistics, Commercial, Campaigns, and Marketing to boost availability and service levels.

You will build scalable processes, coach teams, and foster a data‑driven culture while mitigating risks and delivering high‑impact