Manager Operations

Gender; Oman; On-site; OMR 7,000 - 12,000; Full time

Job summary

Gender is seeking a Logistics, Supply Chain & Procurement professional to manage and improve local Local Shops operations. You will lead vendor management, optimise processes and build a capable local operations team to drive efficiency and growth across the market.

Collaborating with the Head of Local Shops, Sales and Regional Ops, you will shape strategy, monitor KPI performance, oversee 3PL procurement and ensure compliant, data-driven improvements across all Local Shops verticals.

Qualifications

• 3+ years in grocery ops or food/tech business.
• Ability to build relationships and motivate peers.
• Strong collaboration and effective communication.
• Ability to manage upwards and influence regionally.
• Empathetic approach to workflows.
• Present complex problems clearly with data-driven root cause analysis.

Responsibilities

• Own local Local Shops operations and vendor management.
• Drive operational efficiency to support sales and growth.
• Lead 3PL procurement analysis and invoicing.
• Develop and train the local content team.
• Collaborate with Sales to align strategy and opportunities.
• Partner with Regional Ops and key accounts for insights.
• Define and implement local initiatives with data-driven metrics.
• Audit compliance and simplify processes.
• Lead by example and train the team.

Skills

Operational experience

Relationship building

Influence & communication

People management

Problem solving

Stakeholder management

Job description

Category Logistics, Supply Chain & Procurement

Job Description

Manage and improve local Local Shops operations through vendor management, optimising processes & best practices as well as developing a strong local operations team. Key focus is to drive operational efficiency to support sales and growth locally. What's on your plate? Accountable for local Local Shops operational performance including both commercial & operational KPI's. Accountable for 3PL procurement including performance analysis and monthly invoices. Accountable for picker performance UTR and hygiene as well as attendance. In charge of local content team including scanning stores and menu discrepancies as per OKRs given. Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation. Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities. Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives. Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights. Scope and deliver local initiatives to improve ops metrics quantified with data analysis. Drives the team to deliver consistent results & improvements across all Local Shops verticals. Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan. Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance. Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working. Leads by example and provides in-depth training to the team. Drive team focuses on objectives and goals by building a cohesive team that drives results through maximum efficiency. Share best practices, successful initiatives with our markets to support.

Desired Candidate Profile

What did we order?

• 3 plus years operational experience in Grocery operations or food/tech business.
• Ability to build relationships, motivate peers and manage upwards.
• Ability to build relationships, motivate peers and manage upwards.
• Strong collaborator with the ability to build relationships, influence and communicate effectively.
• Ability to manage upwards and influence regionally.
• Personable and empathic approach to ways of working.
• Present complexities in a simple and compelling way to stakeholders; problem, impact, root cause of problem (data) and resolution.