Assistant Manager Workforce Operations

Experience; Muscat; On-site; OMR 40,000 - 70,000; Full time

Job summary

Experience is seeking a dynamic Head of Ground Operations to drive performance across Local Shops, optimize shopper costs, and lead a cross-functional team with Logistics, Commercial, Campaigns, and Marketing to ensure readiness and efficiency.

The role emphasizes data-driven decision making, in-store workflow optimization, and proactive risk management in a fast-paced environment in Muscat.

Qualifications

• Strong understanding of key operations KPIs and ability to translate data into actionable initiatives.
• Proven ability to lead cross-functional teams and manage multiple stakeholders.
• Strong decision-making, workforce planning, and multitasking in fast-paced environments.
• Advanced Excel/Google Sheets skills and experience with dashboards and data visualization.
• Excellent communication and presentation skills in a high-growth setting.

Responsibilities

• Own operational performance across Local Shops ecosystem.
• Lead day-to-day ground Operations, Vendor Performance, and Store Operations for quality and efficiency.
• Own Shopper Cost (CPO) efficiency and workforce optimization.
• Drive assortment governance, stock feeds, and price parity across platforms.
• Monitor vendor performance, risk, and compliance; protect business performance and customer experience.
• Lead improvements in in-store workflows for picking, packing, checkout, and dispatching.
• Coordinate with Logistics, Commercial, Campaigns, and Marketing on readiness and risk mitigation.
• Build scalable processes and develop high-performing, data-driven teams.

Skills

KPI understanding

Cross-functional leadership

Decision making & workforce planning

Excel/Google Sheets

Communication & presentation

Tools

Data visualization tools

Dashboards

Job description

• Own operational performance across the Local Shops ecosystem
• Lead the day-to-day execution of the ground Operations. Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.
• Own Shopper Cost (CPO) efficiency & workforce optimization
• Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.
• Lead assortment availability & parity
• Oversee end-to-end assortment governance including: Accurate assortment scanning and new SKU onboarding Promo and price parity across platforms SFTP data accuracy and stock feeds reliability Efficient manual stock update processes by ground teams Drive initiatives to achieve and sustain high availability and assortment quality.
• Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.
• Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.
• Own cross-functional alignment with Logistics & Commercial teams
• Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure: Logistics models and prep-time strategies are optimized Vendor Monitoring Rules are properly configured Operational risks are proactively mitigated before impacting performance or growth
• Lead operational planning, launches & risk management
• Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.
• Build scalable processes & develop high-performing teams
• Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.

Desired Candidate Profile

• Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.
• Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.
• Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.
• Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems.
• Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.