Manager Operations - Local Shops

talabat; Muscat; On-site; OMR 15,000 - 21,000; Full time

Job summary

Talabat is seeking a results-driven Local Shops Operations Manager to oversee vendor content and operations, driving efficiency and growth in the local market. You will lead internal teams and coordinate with Sales, Regional Ops and key accounts to deliver measurable improvements.

Ideal candidates have 3+ years in grocery/food-tech operations, strong data analysis skills, and a proven track record in process optimization, cost control, and team development.

Qualifications

• 3+ years of operational experience in Grocery or Food/Tech industries.
• High proficiency in data analysis is a must-have.
• Experience with cost control, warehouse operations, inventory management and root cause analysis.
• Strong stakeholder management with ability to influence across functions.
• Solid grasp of operational processes with focus on continuous improvement and compliance auditing.
• Direct line management experience with ability to build relationships and mentor teams.

Responsibilities

• Manage and improve Local Shops operations through vendor management, optimizing processes and best practices, and developing a strong local operations team.
• Accountable for Local Shops operational performance including commercial and operational KPIs.
• Collaborate with Head of Local Shops to shape strategy and plans to achieve targets with regular reviews.
• Create and maintain strong partnership with Sales to align on strategy and opportunities.
• Coordinate with Regional Ops to be the local market ops stakeholder and share initiatives.
• Work with key accounts on performance, opportunities and market insights.
• Scope and deliver local initiatives to improve ops metrics with data analysis.
• Drive the team to deliver consistent results and improvements across Local Shops verticals.
• Review performance and implement action plans; audit compliance and reduce non-value adding tasks.
• Lead by example and provide in-depth training to the team; mentor and develop talent.

Skills

Data analysis

Cost control

Warehouse operations

Inventory management

Root cause analysis

Stakeholder management

Operational processes

Continuous improvement

Compliance auditing

Team leadership

Job description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams
• Accountable for Local Shops operational performance including both commercial & operational KPI's
• Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation
• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis
• Drive the team to deliver consistent results & improvements across all Local Shops verticals
• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance
• Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working
• Lead by example and provides in depth training to team
• Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
• Share best practices, successful initiatives with our markets to support

Qualifications

• 3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry
• High proficiency in data analysis is a must-have
• Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis
• High-level stakeholder management experience with the ability to influence across functions
• Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing
• Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively
• Commitment to leading by example and developing your team through in-depth training and mentorship