Senior Manager Operations

Category; Oman; On-site; OMR 24,000 - 42,000; Full time

Job summary

Talabat, part of the Delivery Hero Group, is seeking a Senior Operations Manager for its tMart cloud-store concept. The role focuses on end-to-end store operations, inventory control, and productivity improvements to scale across multiple markets in the region.

You will lead teams, manage schedules, ensure service levels, and partner with executives to optimize costs and performance. The position requires strong analytical and stakeholder management skills in a multinational setting.

Qualifications

• 10+ years of progressive operations leadership in a large retail/ e-commerce context.
• Demonstrated ability to build and lead cross-functional teams at scale.
• Detail-oriented, structured, and capable of prioritizing to deliver solutions.

Responsibilities

• Oversee end-to-end operations for the tMart grocery concept across stores.
• Manage inventory policies, stock-in/stock-out, shrink, and freshness quality.
• Lead pick-pack workflows, staffing, and scheduling to meet service levels.
• Oversee property, asset management, and facilities maintenance.
• Identify opportunities to reduce costs while maintaining efficiency.
• Define guidelines for maintenance, outsourcing vs in-house, and preventive plans.
• Drive productivity, standards, and staff development.
• Monitor store costs vs budget and initiate improvement actions.

Skills

Operations management

Team leadership

Cross-functional projects

Budgeting & cost control

Inventory management

Process improvement

Executive communication

Intercultural skills

Problem solving

Job description

We’re looking for a Senior Operations Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

Job description

• Managing the full operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).
• Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
• Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
• Property / Asset management: Proper management of the property and facility, plus asset management and tracking.
• Expense Control: Identify potential opportunities to reduce expenses with same operational efficiency.
• Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc.
• Managing Productivity, work standards, and development of store staff.
• Monitoring and managing the store costs VS budget for the section.
• Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).
• Monitoring financial and operational performance of each store and initiating required actions for improvement.
• Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.
• Developing action plans with the department manager to address weak areas in need of improvement.
• Instituting training and developmental programs for staff and monitoring effective implementation.
• Monitoring product range availability according to selected store product range.
• Develop preventive and regular maintenance plans.

WHAT DID WE ORDER?

• You have at least 10+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.
• You have built teams and led cross-functional projects at scale.
• You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
• You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
• You are someone energized by the unknown and look forward to learning each day on the job.
• You have excellent analytical and communication skills, and always like to be hands-on with several tools.
• Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.

Who we are

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.