Assistant Manager Operations - tMart

Delivery Hero SE; Muscat; On-site; OMR 13,457 - 19,225; Full time

Job summary

Delivery Hero SE is seeking an Assistant Operations Manager to manage the operations of their Grocery Store 'tMart' in Muscat. The role involves leading a team, ensuring compliance, tracking performance metrics, and enhancing operational efficiency. The ideal candidate has strong communication skills, experience in leadership, and a data-driven mindset. This is an exciting opportunity to contribute to the region's first cloud store concept.

Qualifications

• Ambitious and motivated individual interested in improving store performance.
• Fluent in English.
• Ability to manage stakeholders and lead teams.

Responsibilities

• Support the operations manager with full operations end to end.
• Lead the Store operations team members.
• Conduct store visits and audits to ensure compliance.
• Monitor inventory management processes.
• Track order fulfillment and KPI metrics.

Skills

Strong communication skills

Leadership skills

Problem solving skills mindset

Data analysis skills

Execution skills

Tools

Microsoft Office

Job description

Role Summary

We’re looking for an Assistant Operations Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 20‑minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

What’s On Your Plate?

• Supporting the operations manager with full operations end to end (inventory management, pick‑pack process, property/asset management, operational standards, expense control, maintenance related, deep‑dives and special projects).
• Lead the Store operations team members from store managers till the pickers.
• Conduct a daily online call where KPIs are reviewed and new updates are shared.
• Conduct weekly store visits, shop floor audits and ensure all stores are compliant legally and following the company SOPs.
• Monitoring supervisors by ensuring they are accurately following the inventory. management processes, policies and proper execution of inventory management (stock‑in and stock‑out).
• Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged poor fresh food quality; close to expiry).
• Tracking order fulfillment, KPI, staff availability based on operational demands at all times.
• Supporting colleagues and working with other teams such as maintenance, PRO, IT, logistics, SSC, marketing, commercial and demand planning teams as and when required.
• Problem solves or escalates property management issues with necessary stakeholders.
• Fully competent on Microsoft office and other store staff tools.
• Expense Control: Support and advise on potential ways to reduce expenses without jeopardizing operational efficiency.
• Monitoring and supervising productivity, work standards and development of stores through weekly, monthly performance reviews and other initiatives.
• Monitor on ground issues and escalates any major performance issues to department manager with proposed solution and action plan.
• Stakeholder management and solution orientated.
• Support with improving the financial and operational performance of the operation.
• Execute action plans prepared by the department manager to address weak areas in need of improvement across stores.
• Lead new store initiatives roll outs in terms of execution and follow up on execution.
• Support with training and developmental programs for staff and support including but not limited to: helping POPS with any of the staff engagement requirements, training session with the support of POPS, training sessions for new system updates if needed, training and briefing sessions for special projects and pilots.
• Reviewing and monitoring proper implementation and learning ways of how it can be improved i.e merchandising and space planning guidelines in stores.
• Monitoring product range availability according to selected store product range and report/liaise with the commercial team.
• Supports with distribution and logistics for Store transfers, consumables distribution, Invoice collection.

Qualifications

• Strong communication skills.
• Hungry, Ambitious, Motivated person who is looking to grow using various tech tools/ excel skills in order to make improvements at store and team level from a data perspective.
• Good Communication and interpersonal skills.
• Fluent English language speaker.
• Leadership skills and stakeholder management.
• Problem solving skills mindset.
• Root cause analysis and data analysis skills.
• Execution skills.
• Ownership over assigned responsibilities & tasks.