E Commerce Manager ( Hypermarket)

Season's Hypermarket; Schamal al-Batina; On-site; OMR 12,000 - 21,000; Full time

Job summary

Season's Hypermarket is seeking a Digital Operations leader to oversee its ecommerce platform, ensuring smooth functionality and a superior user experience across online channels. You will manage product listings, pricing, promotions, and the online catalog to support growth.

Collaborate with IT and marketing to implement new features and campaigns, supervise order fulfillment, inventory alignment with store stock, and maintain strong partnerships with delivery apps to boost visibility and

Qualifications

• Minimum 5 years in retail/ecommerce management.
• Strong knowledge of digital platforms, online marketing, and logistics coordination.
• Excellent leadership, communication, and problem solving skills.

Responsibilities

• Oversee the hypermarket's ecommerce platform ensuring smooth functionality and user experience.
• Supervise daily online order processing packaging and timely delivery.
• Work closely with Talabat Khedmah and other delivery apps to maintain strong partnerships.
• Align online stock availability with physical store inventory.
• Guarantee the best online customer service experience including complaint resolution.
• Assign and monitor staff duties related to ecommerce operations order picking packing delivery coordination.
• Analyze sales trends customer behavior and website traffic.

Skills

Leadership

Communication

Problem Solving

Online Marketing

Logistics Coordination

Digital Platforms

Job description

Digital Operations

• Oversee the hypermarket s ecommerce platform ensuring smooth functionality and user experience
• Manage product listings pricing promotions and online catalog accuracy
• Coordinate with IT and marketing teams to implement new features and campaigns

Order Fulfillment

• Supervise daily online order processing packaging and timely delivery
• Ensure fresh items quality checks for online orders to avoid customer complaints
• Monitor service quality of store pickers and riders ensuring punctuality and accuracy

Delivery Platform Coordination

• Work closely with Talabat Khedmah and other delivery apps to maintain strong partnerships
• Negotiate and secure prime placement in their marketing campaigns to boost visibility
• Ensure smooth integration of hypermarket inventory with third party platforms

Inventory Procurement

• Align online stock availability with physical store inventory
• Collaborate with procurement teams to ensure seasonal and fast moving items are prioritized online
• Monitor stock rotation and expiry control for items sold digitally

Customer Experience

• Guarantee the best online customer service experience including complaint resolution and feedback management
• Implement loyalty programs personalized offers and digital engagement strategies
• Track customer satisfaction metrics and improve service standards

Staff Scheduling

• Assign and monitor staff duties related to ecommerce operations order picking packing delivery coordination
• Prepare weekly schedules with department heads to cover peak online shopping hours
• Train staff on digital tools customer service and quality control

Analytics Reporting

• Analyze sales trends customer behavior and website traffic
• Prepare weekly monthly reports on ecommerce performance
• Recommend strategies to increase online sales and profitability

Minimum 5 years in retail/ecommerce management, preferably FMCG or hypermarket sector.Strong knowledge of digital platforms, online marketing, and logistics coordination.Excellent leadership, communication, and problem solving skills.Ability to thrive in a fast paced, high volume retail environment.