Assistant Store Manager - R&B

Apparel Group; Oman; On-site; OMR 10,000 - 17,000; Full time

Job summary

A leading retail company in Oman is seeking a Retail Manager to ensure top-notch customer service and assist in profitable store operations. You will be responsible for maintaining visual merchandising standards and managing the retail staff. The ideal candidate must be well-groomed with strong product knowledge, ready to take full responsibility for store operations in the absence of the Store Manager. Emphasis will be on promoting the loyalty program and ensuring compliance with company policies.

Qualifications

• Must be fashionable and well-groomed with product knowledge.
• Strong skills in customer service to maximize sales.
• Ability to manage daily operations and staff.

Responsibilities

• Ensure the highest levels of customer service.
• Assist the Store Manager in profitable store operations.
• Take end-to-end store responsibility in the absence of the Store Manager.
• Maintain visual merchandising standards.
• Promote the Club Apparel Loyalty Program.
• Maintain up-to-date product knowledge to respond to customer needs and minimize stock loss
• Ensure staff have necessary training for best-in-class service and sales performance
• Rectify any store administration issues and manage daily roaster, leave and grievances of retail staff
• Maintain visual merchandising standards across stores per VM guidelines
• Promote the Club Apparel Loyalty Program for repeat sales
• Ensure awareness and vigilance of store security at all times
• Keep updated about group brands for suggestive selling
• Ensure brand policies and procedures are followed by all staff

Job description

POSITION OBJECTIVE

• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
• End to end store responsibility in absence of Store Manager
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Store Manager and Area Manager with regards to employees and products

KEY RESPONSIBILITIES

• Must be fashionable / well‑groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting