Room Service Guest Experience Specialist

Hilton; As Sudiyah; On-site; OMR 2,800 - 3,900; Full time

Job summary

Hilton in Oman seeks an Order Taker to greet guests, take in-room dining orders, and help create memorable stays. You will learn the menu, answer questions with confidence, and promote specials while delivering warm hospitality.

This role emphasizes accuracy in order entry and payment processing within a friendly team environment. Join a global hospitality leader committed to exceptional guest experiences and a supportive career path.

Qualifications

• A passion for hospitality and delivering warm guest experiences.
• Commitment to integrity and doing the right thing.
• Teamwork mindset and willingness to learn.

Responsibilities

• Delight our guests with a friendly attitude and look for ways to make their experience special.
• Answer Room Service calls promptly and handle guest requests in a timely manner.
• Take food and beverage orders accurately and input into the POS system.
• Learn menu details to answer questions confidently.
• Upsell food and beverage items and promotions.
• Process payments with accuracy and reconcile checks including gratuity handling.

Job description

Hilton in Oman seeks an Order Taker to greet guests, take in-room dining orders, and help create memorable stays. You will learn the menu, answer questions with confidence, and promote specials while delivering warm hospitality.

This role emphasizes accuracy in order entry and payment processing within a friendly team environment. Join a global hospitality leader committed to exceptional guest experiences and a supportive career path.