In-Room Dining Experience Associate

Hilton; As Sudiyah; On-site; OMR 11,000 - 15,000; Full time

Job summary

Hilton is seeking a Room Service Order Taker to deliver memorable in-room dining experiences. You will take and process guest orders, answer calls with a friendly tone, and ensure accuracy in POS entries while promoting specials. The role emphasizes hospitality, integrity and teamwork in a fast-paced hotel setting.

You will need good communication, attention to detail and cash-handling skills, with a friendly, proactive approach to guest service that enhances every stay.

Qualifications

• Experience in hospitality is preferred.
• Excellent communication and interpersonal skills.
• Ability to take orders accurately and handle payments.
• Willingness to upsell and promote specials.
• Basic math and cash handling skills.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Skills

Guest service

Communication

Attention to detail

Upselling

Education

High school diploma

Tools

POS system

Job description

Hilton is seeking a Room Service Order Taker to deliver memorable in-room dining experiences. You will take and process guest orders, answer calls with a friendly tone, and ensure accuracy in POS entries while promoting specials. The role emphasizes hospitality, integrity and teamwork in a fast-paced hotel setting.

You will need good communication, attention to detail and cash-handling skills, with a friendly, proactive approach to guest service that enhances every stay.