Guest Experience Lead: Service Excellence & Team Coach

InterContinental Hotels Group; Oman; On-site; OMR 11,535 - 17,302; Full time

Benefits offered by this job

Competitive salary

Room discounts

Comprehensive training programs

Full uniform provided

Job summary

InterContinental Hotels Group in Oman is looking for a Guest Experience Supervisor to lead a team in delivering exceptional guest services. The role demands strong leadership, communication skills, and a commitment to excellence.

Ideal candidates should have a minimum of 2 years in hotel guest service, be adaptable to work varied shifts, and possess a problem-solving mindset. Join us to create unforgettable experiences for our guests.

Competitive salary, benefits including room discounts, and extensive training will be offered.

Qualifications

• Minimum 2 years experience in a hotel guest service role.
• Exceptional communication and interpersonal skills.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Supervising a team of guest service agents to ensure high-quality service.
• Managing guest requests and ensuring prompt resolutions.
• Training staff to maintain standards of service excellence.

Skills

Strong communication skills

Leadership abilities

Problem-solving abilities

Attention to detail

Job description

InterContinental Hotels Group in Oman is looking for a Guest Experience Supervisor to lead a team in delivering exceptional guest services. The role demands strong leadership, communication skills, and a commitment to excellence.

Ideal candidates should have a minimum of 2 years in hotel guest service, be adaptable to work varied shifts, and possess a problem-solving mindset. Join us to create unforgettable experiences for our guests.

Competitive salary, benefits including room discounts, and extensive training will be offered.