Resort Reservations Specialist: Guest Experience & Upsell

Duruper; Muscat; On-site; OMR 4,500 - 8,900; Full time

Job summary

Duruper is seeking a courteous Reservationist responsible for managing guest reservations, inquiries, and related administrative tasks to ensure a smooth booking experience. This role requires strong communication, attention to detail, and coordination with Front Office, Sales, and other departments to maximize occupancy and guest satisfaction.

You will handle inquiries via telephone, email, and online platforms; process bookings, modifications, and cancellations; provide rate and policy

Qualifications

• 2+ years of experience in Hospitality or a similar role.
• Knowledge of reservation procedures, booking management, and guest-service standards.
• Good verbal and written English communication skills.
• Basic computer proficiency, including email, MS Office, and reservation systems.
• Strong organizational skills and attention to detail.
• Ability to handle multiple bookings and guest inquiries efficiently.
• Professional attitude and customer-focused approach.

Responsibilities

• Handle reservation inquiries through telephone, email, online platforms, and other booking channels.
• Process room or accommodation bookings, modifications, cancellations, and special requests.
• Provide accurate information about room availability, rates, packages, facilities, and booking policies.
• Maintain updated reservation records and ensure accurate entry of guest information.
• Coordinate with Front Office, Housekeeping, and Sales teams regarding arrivals, departures, and room availability.
• Confirm bookings and communicate reservation details to guests.
• Monitor booking schedules, occupancy levels, and reservation status.
• Handle guest queries and resolve booking-related issues professionally.
• Ensure accurate documentation and follow company reservation procedures.
• Support upselling of room categories, packages, and additional services where applicable.

Skills

Strong communication

Attention to detail

Coordination

Tools

Reservation systems

MS Office

Job description

Duruper is seeking a courteous Reservationist responsible for managing guest reservations, inquiries, and related administrative tasks to ensure a smooth booking experience. This role requires strong communication, attention to detail, and coordination with Front Office, Sales, and other departments to maximize occupancy and guest satisfaction.

You will handle inquiries via telephone, email, and online platforms; process bookings, modifications, and cancellations; provide rate and policy