Reservations Supervisor - Luxury Hospitality & Revenue Growth

Anantara Hotels & Resorts; ad-Dachiliyya; On-site; OMR 4,800 - 7,200; Full time

Job summary

Anantara Al Jabal Al Akhdar Resort, part of Anantara Hotels & Resorts, is seeking a Reservations Agent to deliver warm, professional service and manage guest reservations with accuracy.

You will use Opera or a similar CRS, maintain rate knowledge, confirm bookings within 24 hours, and look for upsell opportunities while supporting sales goals and timely reporting. This on-site role offers exposure to luxury hospitality in a premier destination.

Responsibilities

• Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
• Is thorough with the application of room reservations and group reservations procedures.
• Knows the required operation procedures of Opera (or any other system in use) and maintains an awareness of guest profile through system.
• Shows complete product knowledge, understand rate structure and apply rate management.
• Ensures all administration procedures are maintained to hotel and company standards.
• Answers all incoming calls to reservations as per the hotel standards.
• Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
• Anticipates clients needs.
• Attends training sessions when required and operates in line with the training and information received.
• Ensures fax machine is checked and correspondence is placed in the in-tray at the start of the shift.
• Ensures information received by fax is inputted and tallies with computer.
• Ensures all reservations and requests are confirmed to correctly and within 24 hours.
• Prioritizes work daily.
• Maintains filing on a daily basis and sets up new files when necessary.
• Understands 6pm release action and follows the guarantee procedure.
• Has a thorough knowledge of current rates and promotions. Promotes up-sells and cross sells at all times. Identifies and communicates sales leads.
• Understands the Hotel’s Credit Policy and ensures it is applied.
• Should check two to three times a day on line Reservations on CRS and other extranets (If not interfaced).
• Should be aware of updating rates and availability on all channels.
• Should assist Reservations Manager for all weekly and monthly reports.
• Co-operates in the performance of any reasonable task requested by the management.

Job description

Anantara Al Jabal Al Akhdar Resort, part of Anantara Hotels & Resorts, is seeking a Reservations Agent to deliver warm, professional service and manage guest reservations with accuracy.

You will use Opera or a similar CRS, maintain rate knowledge, confirm bookings within 24 hours, and look for upsell opportunities while supporting sales goals and timely reporting. This on-site role offers exposure to luxury hospitality in a premier destination.