Reservations Lead - Luxury Hotel & Guest Experience

Omani Ministry Of Defense Pension Fund; Oman; On-site; OMR 3,600 - 6,000; Full time

Job summary

Minor International’s Anantara Resorts is seeking a Reservations Agent to manage hotel and group bookings, maintain rates, and support guest services. You will handle inquiries, input reservations, and ensure accuracy across CRS and extranets.

The role emphasizes upselling, prompt confirmations within 24 hours, and collaboration with the Reservations Manager. Previous Opera system knowledge and a proactive, guest-centered approach are highly valued.

Qualifications

• Experience in hospitality reservations is a plus.
• Good understanding of rate structures and upselling opportunities.
• Strong attention to detail and guest-focused communication.

Responsibilities

• Handle room and group reservations with prompt, caring service.
• Maintain knowledge of current rates and promotions to maximize sales.
• Input reservations and verify accuracy across CRS and extranets; confirm within 24 hours.
• Assist Reservations Manager with weekly and monthly reports and tasks.

Job description

Minor International’s Anantara Resorts is seeking a Reservations Agent to manage hotel and group bookings, maintain rates, and support guest services. You will handle inquiries, input reservations, and ensure accuracy across CRS and extranets.

The role emphasizes upselling, prompt confirmations within 24 hours, and collaboration with the Reservations Manager. Previous Opera system knowledge and a proactive, guest-centered approach are highly valued.