Reservation Host: Guest Service Lead for Smooth Bookings

Hyatt Hotels Corporation; As Sudiyah; On-site; OMR 20,000 - 27,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Reservation Host to support the efficient operation of the Reservations department and ensure exceptional guest service. The role emphasizes telephone handling, accurate information exchange, and adherence to brand standards.

Ideal candidates possess at least two years in a supervisory or guest service position within a busy telephone-based environment, with strong communication and computer skills, including MS Office and Opera systems.

Qualifications

• Minimum 2 years work experience in a supervisory or guest service role in a reservations/telephone department or large operation.
• Strong communication, telephone and customer relations skills.
• Computer skills including MS Office, email, Opera and PABX systems are an asset.

Responsibilities

• Assist with the efficient running of the Reservations department in line with Hyatt International's corporate strategies and brand standards.
• Meet guest expectations and maintain high service levels in line with brand values.

Skills

Communication skills

Customer service

Telephone handling

MS Office

Opera

PABX systems

Tools

MS Office

Opera

PABX Systems

Job description

Hyatt Hotels Corporation is seeking a Reservation Host to support the efficient operation of the Reservations department and ensure exceptional guest service. The role emphasizes telephone handling, accurate information exchange, and adherence to brand standards.

Ideal candidates possess at least two years in a supervisory or guest service position within a busy telephone-based environment, with strong communication and computer skills, including MS Office and Opera systems.