Cluster Senior Sales Manager - MICE

Anantara Hotels & Resorts; ad-Dachiliyya; On-site; OMR 12,000 - 32,000; Full time

Job summary

Anantara Al Jabal Al Akhdar Resort in Oman is seeking a proactive sales professional to drive MICE and luxury group business. You will manage key accounts, conduct client entertainments and site inspections, and record activities in SFA/CRM while aligning with the brand strategy.

The role requires strategic account management, strong negotiation skills, and the ability to travel for client familiarization trips and road shows to meet sales targets.

Qualifications

• Hospitality or sales experience preferred.
• Experience in luxury/hotel sales is a plus.
• Strong negotiation and communication skills.

Responsibilities

• Understand brand positioning and articulate it in the market.
• Maintain up-to-date knowledge of Anantara products and competitors.
• Manage own accounts, supporting DOSM Key accounts.
• Conduct at least 60 sales calls per month; 10 client entertainments and site inspections.
• Record activities in SFA or S&C/CRM.
• Approach sales strategically, prioritizing current accounts and directing MICE efforts.
• Review account production and propose improvements with leadership.
• Develop new client contacts and detail revenue potential.
• Achieve personal financial and non-financial objectives with department leadership.
• Invest in own professional development: financial literacy, negotiation and selling skills.
• Maintain management reporting on business results and action planning.
• Practice cost control and adhere to expenditure procedures.
• Participate in familiarization trips, site inspections, MICE trips and road shows.
• Liaise with operations to ensure delivery of our promise.
• Drive opportunities to upsell and cross-sell Anantara products.
• Maintain knowledge of IT tools for sales, PMS, and MS Office.

Skills

Sales

Account management

MICE sales

Negotiation

Tools

SFA/CRM

PMS

Microsoft Office

Job description

Job Location:

Anantara Al Jabal Al Akhdar Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• Ensure that you fully understand the business strategy and positioning of the Anantara brand, and that you are able to effectively articulate this positioning in the marketplace.
• Maintain a personal up-to-date knowledge on all Anantara product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
• Manage own accounts, secondary to DOSM Key accounts from various segments.
• Conduct a minimum of 60 Sales Calls a month, 10 Client’s entertainments and site inspections.
• Record all activities in SFA or S&C.
• Approach personal sales activities from a strategic perspective, understanding the relative importance and priority of the current account base, and directing personal MICE sales efforts accordingly.
• Continually review the actual production of each account against the potential for that account, and review suggestions for improvement with department leadership.
• Focus on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
• Achieve personal financial and non-financial performance objectives, working with department leadership to ensure these objectives are met.
• Take responsibility for your own professional development, ensuring that you have the financial literacy, negotiation and face-to-face selling skills needed to successfully do your job.
• Maintain accurate management status reporting on business results, and associated action planning.
• Practice effective cost control and adhere to internal procedures for approval of expenditure
• Actively participate in client familiarization trips, site inspections, MICE sales trips and road shows as required to meet the MICE sales targets of the hotel.
• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
• Drive opportunities to upsell and cross-sell Anantara products
• Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset
• Ensure that all administration is processed quickly and efficiently.