Reservation Supervisor

Omani Ministry Of Defense Pension Fund; Oman; On-site; OMR 3,600 - 6,000; Full time

Job summary

Minor International’s Anantara Resorts is seeking a Reservations Agent to manage hotel and group bookings, maintain rates, and support guest services. You will handle inquiries, input reservations, and ensure accuracy across CRS and extranets.

The role emphasizes upselling, prompt confirmations within 24 hours, and collaboration with the Reservations Manager. Previous Opera system knowledge and a proactive, guest-centered approach are highly valued.

Qualifications

• Experience in hospitality reservations is a plus.
• Good understanding of rate structures and upselling opportunities.
• Strong attention to detail and guest-focused communication.

Responsibilities

• Handle room and group reservations with prompt, caring service.
• Maintain knowledge of current rates and promotions to maximize sales.
• Input reservations and verify accuracy across CRS and extranets; confirm within 24 hours.
• Assist Reservations Manager with weekly and monthly reports and tasks.

Job description

Job Location: Anantara Al Jabal Al Akhdar Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
• Is thorough with the application of room reservations and group reservations procedures.
• Knows the required operation procedures of Opera (or any other system in use) and maintains an awareness of guest profile through system.
• Shows complete product knowledge, understand rate structure and apply rate management.
• Ensures all administration procedures are maintained to hotel and company standards.
• Answers all incoming calls to reservations as per the hotel standards.
• Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
• Anticipates clients needs.
• Attends training sessions when required and operates in line with the training and information received.
• Ensures fax machine is checked and correspondence is placed in the in-tray at the start of the shift.
• Ensures information received by fax is inputted and tallies with computer.
• Ensures all reservations and requests are confirmed to correctly and within 24 hours.
• Prioritizes work daily.
• Maintains filing on a daily basis and sets up new files when necessary.
• Understands 6pm release action and follows the guarantee procedure.
• Has a thorough knowledge of current rates and promotions. Promotes up-sells and cross sells at all times. Identifies and communicates sales leads.
• Understands the Hotel’s Credit Policy and ensures it is applied.
• Should check two to three times a day on line Reservations on CRS and other extranets (If not interfaced).
• Should be aware of aware of updating rates and availability on all channels.
• Should assist Reservations Manager for all weekly and monthly reports.
• Co-operates in the performance of any reasonable task requested by the management.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.