Reservations Agent — Growth, Global Travel Perks

Sofitel; As Sudiyah; On-site; OMR 6,200 - 9,200; Full time

Benefits offered by this job

Heartist rates discount

Job summary

Accor is seeking a professional Reservations Agent to join our team in Makkah, Saudi Arabia. You will manage reservations, provide information on services, and maximize revenue through up-selling and accurate data entry in the PMS.

The role requires strong English communication, a customer-focused mindset, and the ability to work evenings and weekends as needed. A related qualification and experience in reservations or front office are preferred.

Qualifications

• Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent.
• Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations.
• Proficiency in Microsoft Office and OPERA PMS.

Responsibilities

• Handle incoming reservations via phone, email, and online booking systems with accuracy.
• Provide information about hotel accommodations, rates, packages, and special offers to potential guests.
• Utilize up-selling techniques to maximize room revenue and promote hotel services.
• Enter and maintain reservation data in the property management system (PMS) with high accuracy.
• Follow up on guest requests and inquiries within 24 hours.
• Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.
• Monitor and update hotel availability to optimize occupancy rates.
• Prepare daily reports on reservations, cancellations, and modifications.

Skills

English proficiency

Customer service

Data entry

Multi-tasking

Sales skills

Calm under pressure

Education

Vocational Certificate in Hotel Management

Diploma in Business Administration

Bachelor's degree in Hotel Administration

Tools

OPERA

Microsoft Office

Job description

Accor is seeking a professional Reservations Agent to join our team in Makkah, Saudi Arabia. You will manage reservations, provide information on services, and maximize revenue through up-selling and accurate data entry in the PMS.

The role requires strong English communication, a customer-focused mindset, and the ability to work evenings and weekends as needed. A related qualification and experience in reservations or front office are preferred.